Town Square Mortgage

Very Bad Experience

We had a very bad experience with Town Square Financial. Allen Moniri was very unprofessional.

As soon as we let him know we wanted to go with someone else he cowardly emailed my wife and belittled her.

My wife politely thanked him for helping us a few times through email (even though he was being very rude) then he cc’d me and my wife in his last email telling us in the most passive aggressive way just how stupid we were for choosing another lender.

I have never seen a grown man throw such a temper tantrum via email over clients choosing another lender.

We were not locked into any deals with him or his company and we were just shopping around when we spoke with him.

We talked to him in person once, and didn’t like what Town Square Financial had to offer so we tried to cut ties a few times.

We have absolutely no obligation to choose Town Square Financial and didn’t appreciate the harassment.

I do not recommend this company for your lending needs, and especially not with Allen Moniri.

P.S. If the manager of this company is reading my review, I can provide our email conversation to show you just how rude he was and how he treats his clients.

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4 reviews on Town Square Mortgage

  1. This was one of the worst customer service experiences

    Jordan M. a loan officer with the company told us LIE after LIE after LIE. He made promises that he could not deliver, he strung us along through a ridiculously long path and almost cost us a home purchase.

    When we finally addressed his “mistakes” with his superior, as opposed to owning up to them, the manager made excuse after excuse and said there was nothing that could be done.

  2. Scammer

    The mortgage loan lenders work as part of a team. As a team member, Daniel is non-compliant with the requests of the consumer, is unresponsive to direction and does not listen to the client/consumer – who he represents.

    Of the numerous incidents, his superiors are aware of his behavior and only intervene after situations become critical for the businesses loss of income.

    The first incident was in submitting documentation to be pre-approved for a mortgage loan. Because our federal taxes are complex Daniel felt compelled to try and play CPA. His reasoning was that because he could not understand them, they were incorrect (even though they were done professionally and accepted by the IRS.) The delay caused the loss of sale for a house we were interested in purchasing.

    The next incident was lack of compliance with a request to email information, not a phone call – which he followed up with a phone call.

  3. I don't know anything about how well they provide services

    I don’t know anything about how well they provide services, but I’m really getting tired of them SPAMMING City of Austin employees which is dangerous on top of being annoying.

    Not sure how they’re accessing government-issued e-mails but it’s a highly questionable way of doing business.

  4. DO NOT USE THIS COMPANY

    I’ve gone through the loan process about three times now and this was by far the worst customer service experiences that I have ever witnessed and it has heavily and negatively affected trying to purchase our dream home.

    Jordan M., one of the loan officers with the company had all necessary information and gave us the approval initially, and then when we fell in love with our home and were about three weeks into escrow,

    he made a “mistake” that almost lost us our new dream home. He made promises that he could not deliver, he strung us along through a ridiculously long path and almost cost us a home purchase.

Dallas Parkway 17300
Dallas 75248 TX US
Get directions
Reviews:4
Reported Loss :2443 $
Severity of Scam :Medium
Reported by : Anonymous
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