The move team leader, Renee Ruiz, was rude from the moment his team arrived. He refused to listen to how several furniture pieces needed to be disassembled and reassembled by using a power screwdriver instead of a manual one that stripped the heads of all screws, which ultimately had to be re-manufactured by hand. (Screws on other pieces were also stripped.) A second team that picked up this damaged furniture a week later damaged it further because, once again, they refused to listen to my instruction and broke the wooden panels in 2 places. It took 3 months to have the furniture repaired because the repair company I was required to use also didn’t bother to understand what was needed. Further, I was given conflicting instructions on how to prepare dressers for moving and was told I was holding up the move when they insisted I empty the drawers that I’d initially been told could remain full. I felt like a hostage throughout this move because these men refused to take direction from a woman! This company was recommended to me but I will go out of my way to let others know what a difference individual crew members can make.