Total Care Physicians

The Woman At The Front Desk, Is Crazy & Rude

I liked Dr. Ciaccia but would never go back to see her because Alicia, the woman at the front desk, is crazy, rude and extremely unprofessional.

She accused me of being a liar, hung up on me several times, and would not pass my messages on to Dr. Ciaccia.

I was very sick with the flu at the time, had an awful cough and needed prescription cough medicine.

My pharmacy lost the prescription and it was never filled.

When I called Dr. Ciaccia’s office to let them know what had happened Alicia said “your boyfriend wasted it”.

When I told her I don’t have a boyfriend and that the prescription was never filled, she hung up on me.

Every time I tried to call back she would scream at me “your boyfriend wasted it” and then hang up on me again.

I was finally able to get in touch with Dr. Ciaccia and get my prescription but after telling her how I had been treated by Alicia there was no apology nor anything done to address Alicia’s out of control behavior.

I would never go back to this Doctor’s office again.

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3 reviews on Total Care Physicians

  1. I would never go back to this Doctor's office again.

    I liked Dr. Ciaccia but would never go back to see her because Alicia, the woman at the front desk, is crazy, rude and extremely unprofessional. She accused me of being a liar, hung up on me several times, and would not pass my messages on to Dr. Ciaccia.

    I was very sick with the flu at the time, had an awful cough and needed prescription cough medicine. My pharmacy lost the prescription and it was never filled. When I called Dr. Ciaccia’s office to let them know what had happened Alicia said “your boyfriend wasted it”.

    When I told her I don’t have a boyfriend and that the prescription was never filled, she hung up on me. Every time I tried to call back she would scream at me “your boyfriend wasted it” and then hang up on me again.

    I was finally able to get in touch with Dr. Ciaccia and get my prescription but after telling her how I had been treated by Alicia there was no apology nor anything done to address Alicia’s out of control behavior. I would never go back to this Doctor’s office again.

  2. Just called to ask about an appointment, SUPER RIDICULOUS

    Just called to ask about an appointment, SUPER RIDICULOUS!!! Receptionist said I need to wait 2 weeks almost to let my child see a pediatrician.

    How is it that China can meet the demand to see patients on a daily basis and doctors can’t see a patient until 2 weeks in USA. SMH!!

  3. Scammer

    When I called the receptionist gave me so much attitude and I was not even offered an appointment date. I hope it wasn’t because the insurance from my job was accompanied with Medicaid.

South Wells Street 3259
Chicago 60616 IL US
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Reviews:3
Reported Loss :1854 $
Severity of Scam :Medium
Reported by : Anonymous
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