When I first checked this website, I was very excited and in my first week of registering with this Tophatter auction site, I ordered almost 30 tophatter jewelry items. I started receiving those items one by one. As I got those items, I started to panic. None of them matched the pictures. There was something different and fake about those items. Starting from the makeup products to the jewellery that they claim to be .925 silver sterling are all fake.
The electronics items that I ordered were flimsy and cheap. The instructions were in Chinese and none of them were inlined with the US sockets. What a waste of time and money? I ordered 2 Kylie eyeshadows. Both were different, and the writing were also different on both the boxes. Is it possible for the same brand to have different font words for the same product on two different packages? No, not possible. This clarifies that the products were fake.
I ordered a necklace as well from Tophatter and was sent a fake item that did not resemble the picture. I even consulted the jeweller the other day and he rejected saying that it was not at all .925 silver sterling. I was promised a gift box with my purchases. But, I never received them. When I Checked the item and the necklace was not with the gift box, I was bothered and wanted to return the item. But, they make it entirely impossible.
They will make too many excuses and if the item is not sent with the tracking number which you will be paying extra for, they won’t accept the return. There were instances when people paid more than $50 for something that looked like a laptop and missed the small carving that said, laptop not included. What was the payment accepted for then?
They have provided option to cancel the order but when you will do so, they will suspend your account. And, when you will receive the item and will realize that you paid for the shit, you will have no choice but to keep it. Who would pay an extra $30 for shipping to china when you are not even sure of getting the refund. I even feel that their bidding is rigged. The way they have featured so many items and are selling crap, most of the items must be occupied by bots. This is only to promote their cheap auctions.
I was there more than 10 times to order the video camera and the same names keep bidding for the product, whatever time of the day I logged in. Who is going to give away a video camera for $1 and shipping. And, whatever question you ask, you only get answered in pre-written verbatim. They also offer $10 for referrals. But, you get nothing even if people join with your referral link and even when they purchase the items.
They have excuses and they will never answer as a real person. It is all automated and you get nothing out of the emails as well. After all, you are not even entertained as a customer. This company is an entire fraud. Stay away from Tophatter.