I ordered few supplements from Tonvara few months back. They shipped the wrong product as I’ve ordered Turkesterone.
After the delivery guy was gone, I checked the package and it did not have my order. I called them and they asked me to ship it back. I did and paid the delivery charges which was non-refundable.
After a week, when I did not see my product delivered. I mailed them asking about the details about Turkesterone. I received a mail after 2 days that they have not received the item back. However, I checked the tracking details and it showed that the item was delivered days before I mailed them. I sent a reply with the tracking number.
I received a reply the next day. They asked for an apology for the mistake within their internal department and asked me to wait for a week as the item was out of stock. It was irritating and I really needed those supplements. This was the first time I had ordered from them and it looked it was going to be the last as well.
They offered me a lower rate and that was the reason I thought of trying them. But, it was getting even worse. They took the money, made me ship the wrong item back spending more money and then did not send my product.
After a week, I asked them for a tracking number and even confirmed the order for no further problems. They sent me a mail with the details. I tried using the number to check the status and the tracking number did not work. I called them and they informed me that the shipment was not processed from their end.
I asked them for a refund and they asked me to wait for the order to be cancelled. In short, they were trying to buzz me off without the product and the money that I paid for the product. Hence, I made numerous calls until I was assured that the order was cancelled.
After a month and a half, I received the amount in the bank which was around the 50 percent of amount that I paid. I emailed them asking for the reason and till not, I have not received any reply from them. The customer care department was not helpful at all. They kept forwarding my call from one person to another and no one seemed to be helpful.
I regret my decision for making that order from tonvara. This site is fake and does not care about the orders and shipments. They did not even have the courtesy to send me an email showing their concern for making a customer so frustrated.
Tonvara’s order management is awful as well the products are crap. I would never ever order from them and have initiated a dispute on my credit card.