Timothy Paul Home

To which I responded, um, that is not acceptable

It’s a nice upscale store with quality Italian brands and a very friendly staff. However, be very careful about sizing and “special orders.” We ordered a queen set with standard pillow cases and, after a one week wait, with great excitement took the set home. When I opened one of the pillow cases (standard size), it reached my waist. I called the store and they initially said, sorry, it’s a special order, nothing we can do. To which I responded, um, that is not acceptable, one pillow case practically fits the entire queen bed. They then offered to “alter” the pillow cases, which I was not interested in! After much talk, they finally agreed to return the product provided I pay a return fee. Seriously? You provided ME with a product that did not match my order, why am I being penalized for not receiving standard pillow cases? In any event, just make sure you know exactly what you are getting before placing a special order. Unfortunately, they lost us as long term customers (bad business economics on their part).

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Reported Loss :100 $
Severity of Scam :Extremely Low
Reported by : anonymous
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