Timothy Paul Home

To which I responded, um, that is not acceptable

It’s a nice upscale store with quality Italian brands and a very friendly staff. However, be very careful about sizing and “special orders.” We ordered a queen set with standard pillow cases and, after a one week wait, with great excitement took the set home. When I opened one of the pillow cases (standard size), it reached my waist. I called the store and they initially said, sorry, it’s a special order, nothing we can do. To which I responded, um, that is not acceptable, one pillow case practically fits the entire queen bed. They then offered to “alter” the pillow cases, which I was not interested in! After much talk, they finally agreed to return the product provided I pay a return fee. Seriously? You provided ME with a product that did not match my order, why am I being penalized for not receiving standard pillow cases? In any event, just make sure you know exactly what you are getting before placing a special order. Unfortunately, they lost us as long term customers (bad business economics on their part).

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1 review on Timothy Paul Home

  1. This place is a mecca for interior designers and customers alike!

    I love this store! Huge store with bespoke items picked out or commissioned by the lovely owners. Something at every price point, and one of the few places where you can get furnishings, rugs, textiles etc that support preservation of artisans and culture ..

    There are rugs from specific places in Iran, fabrics made from weavers in the Philippines, block prints chairs and pillows from India .. totally amazing and original stuff. This place is a mecca for interior designers and customers alike!

Reported Loss :100 $
Severity of Scam :Extremely Low
Reported by : Anonymous
Views :