Thomasville of Alexandria

All they do in NC is add any upholstery on the furniture.

I cannot write enough about how bad this store is and the person who manages it ,( newly appointed manager )
My first visit I spoke to this person and in our somewhat friendly conversation , he asked many personal questions to include where my home was , and proceeded to guess who I was voting for , and yes you guessed it he did not like my response . He then ranted and raved for quite a long time about how hard done by his life had been .
I tried to tell him that if he didnt like the answer he should not ask the question , especially as he was suposed to be selling me expensive furniture , not run me out of the store !
My second visit was to come and pick up the fabric samples he had ordered for me  and called me to say to come in and pick them up , and this time he was not there but another store manager was and she  could not find them , so she ordered a new batch for me .

They did not attempt to call the employee to ask where he had put them , I guess they just assume we have all the time in the world to make several stops at the store .
So last week I went in for the third time and my  not so friendly now new store manager was there with the evil eye for me . I asked about my sample ( the second set they had ordered for me ) and he said that they had been thrown out !
So I asked to keep the original until  they could get this order right . I was told no , and I was informed that this was a free service they provided for me , implying that i shouldnt get annoyed that they had gotten lost , yes sure I love coming to a store 3 times to have no results !
As I walked away the extremely unprofessional store manager  wispered to his collegue that I do this all the time !!! i had only met this person one time before so how he came up with that lie I have no clue .
I told them it was clear to me they preferred i take my business elsewhere , and they did nothing to stop me walking out .
The store manager then got his young associate to call me to apologise !!  she didnt say anything to apologise for , but the store manager said plenty , but clearly does not have the store manager training to pick up a phone and do his own apologizing .
I wanted to purchase two couches, an ottoman and two chairs , about $8,000 dollars worth of merchandise .

Thankfully they are not the only gig in town to get a couch from  !

I would not recommend this store to anyone , their customer service skills are  non exsistent !

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3 reviews on Thomasville of Alexandria

  1. Thomasville of Alexandria Is Bad Service.

    Not a special order just the standard suit. I was told it would be in at the end of . Perfect as that is when my new home would be finished. weeks later received a call stating it was back ordered until . Got a call in January saying mid March.

    Got a call in saying 1. I canceled the order which took days as it seems only one person can do it and she wasn’t working for days. It’s been weeks and still don’t have my money back. Just called and no one can check that the order has been cancled but the manager. You guessed it she doesn’t work for the next days.

    I will NEVER buy from this company or recommend it. I did some research online and found I am far from the only person with this experience. By the way the furniture is made in China. All they do in NC is add any upholstery on the furniture. Starting to think I will never see my $2500.

  2. I will definitely return.

    A designer greeted me minutes after entering, she asked me what I was looking for and what I liked. She then showed me a sofa and all of my personalization options. She spent about an hour helping me pick fabrics for the sofa and pillows I bought. That kind of attention and service is unusual in my experience. I will definitely return.

  3. John and Brittany were very professional and made my wife happy.

    I’m not a “review” type of guy but I felt that I should write this as a compliment to the outstanding service I got at the Thomasville store in Alexandria!

    I dealt with John and Brittany and they were incredibly patient with my wife and I. We didn’t really know what we were looking for exactly besides a dinning table.

    John approached us and showed us the models he had in the store. My wife was looking for something she can pass on to our kids, down the road, so it took lots of researching and talking with John to finally identify the right table and chairs.

Jefferson Davis Highway 3915
Alexandria 22305 VA US
Get directions
Reported Loss :200 $
Severity of Scam :Extremely Low
Reported by : anonymous
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