I cannot write enough about how bad this store is and the person who manages it ,( newly appointed manager )
My first visit I spoke to this person and in our somewhat friendly conversation , he asked many personal questions to include where my home was , and proceeded to guess who I was voting for , and yes you guessed it he did not like my response . He then ranted and raved for quite a long time about how hard done by his life had been .
I tried to tell him that if he didnt like the answer he should not ask the question , especially as he was suposed to be selling me expensive furniture , not run me out of the store !
My second visit was to come and pick up the fabric samples he had ordered for me and called me to say to come in and pick them up , and this time he was not there but another store manager was and she could not find them , so she ordered a new batch for me .
They did not attempt to call the employee to ask where he had put them , I guess they just assume we have all the time in the world to make several stops at the store .
So last week I went in for the third time and my not so friendly now new store manager was there with the evil eye for me . I asked about my sample ( the second set they had ordered for me ) and he said that they had been thrown out !
So I asked to keep the original until they could get this order right . I was told no , and I was informed that this was a free service they provided for me , implying that i shouldnt get annoyed that they had gotten lost , yes sure I love coming to a store 3 times to have no results !
As I walked away the extremely unprofessional store manager wispered to his collegue that I do this all the time !!! i had only met this person one time before so how he came up with that lie I have no clue .
I told them it was clear to me they preferred i take my business elsewhere , and they did nothing to stop me walking out .
The store manager then got his young associate to call me to apologise !! she didnt say anything to apologise for , but the store manager said plenty , but clearly does not have the store manager training to pick up a phone and do his own apologizing .
I wanted to purchase two couches, an ottoman and two chairs , about $8,000 dollars worth of merchandise .
Thankfully they are not the only gig in town to get a couch from !
I would not recommend this store to anyone , their customer service skills are non exsistent !