The Sherry Riano Team
Loan ServiceI closed a refinance with DNJ Gateway Austin Herbert team.
On the plus side, I got a good rate, and I have no reason to think anything was done incorrectly.
However, I left the closing feeling that I had been taken.
I requested a specific amount for refinance, and only that amount.
I didn’t sign my Truth in Lending statement in the loan package because the loan amount was approximately $5,000 more than the amount I requested.
I left a voicemail with Austin Herbert noting the incorrect amount.
When I needed to sign documents for my Application Package, the amount was still incorrect, and I spoke face to face with Jennifer Hammond, who said that it would be corrected, but that I HAD to sign this document, as it was part of the original loan package.
Later in the process, when I saw the amount was not corrected, I emailed the closing attorney and cc’d Jennifer and Austin.
At closing, the amount had still not been changed, and my only option at that point was to delay closing.
I was told by the closing attorney the reason DNJ didn’t change the amount was probably because they would have to created a new loan package.
But also, their fees are based on the loan amount.
I believe DNJ Gateway inflated the refinance amount to increase their fees.
I left closing feeling that I had been dealing with a chiseler and unscrupulous company.
I would not recommend them.
Sherry and her team are the best.
Sherry and her team are the best. What I most appreciate about her is her excellent communication and organization. Sherry will tell you the truth, make no excuses, and own her mistakes.
I’ve worked with a lot of mortgage officers and I know that Sherry is head and shoulders above the rest because she always gets it done for me and my clients.
Sherry made things easy for me and I will always be grateful for her knowledge and her help.
Sherry Riano is awesome. She was a godsend during my home buying process. Sherry was always available if I had a question or even if I just needed some reassurance that things were ok and staying on schedule.
Sherry was also very good at making sure I had all relevant information from start to finish. She took the time to explain the entire process to me in a way that I could understand. Sherry made things easy for me and I will always be grateful for her knowledge and her help.
When I first sat down with Sherry, I was afraid I would not be able to refinance my house by myself.
When I first sat down with Sherry, I was afraid I would not be able to refinance my house by myself. She and her team patiently and expertly guided me through the process, explaining every step of the way so I had a full understanding of what was occurring and what was required of me.
At a time when my life was in upheaval, their experience and professionalism enabled me to not worry about my mortgage and to focus my energies elsewhere because I knew the mortgage aspect was in capable hands.
I am grateful to them for all they did for me and I would absolutely recommend them to anyone looking to buy a home or to refinance – they are a great local business and their experience in the mortgage industry is invaluable to have supporting you.