The Brokerage House

Unethical

We signed on with the Rian group about 6 months ago. Since the initial sign, we felt miss-lead. the agent that came to our home stated they would do all the following to promote our home.

1.) Do a market analysis for fair market value.
2.) Prepare and complete the listing agreement
3.) Recommend improvements to maximize your homes value
4.) Enter our home on MLS regionally
5.) Notify top local agents of this new listing
6.) Schedule our home for an office tour.
7.) Schedule your home for an MLS tour.
8.) Distribute just listed flyers to your neighbors.
9.) Post your home information on the Internet
10.) Notify all potential buyers with details about the listing.
11.) Arrange showing for other agents
12.) Contact us regularly with feedback from showings and open houses.
13.) Prepare progress reports to you.
14.) Discuss all marketing activities with you.

Early in the listing, we found out that our home did not have all the pictures spaces filled out on the MLS and there was one picture that we asked repetitively to take down of our garage open.

They never removed this picture until October and we listed with them in April/ May.

We asked they post more pictures and fill out all the MLS questions for description about the home. They never did.

I had personally asked for feedback form each showing, the only feedback we got for about 3 months was that they liked the house.

However, no real concrete feedback until we got upset and asked again.

Then the agent representing our home told us a host of things that he felt needed updated.

However, this should have been provided earlier on so that we had opportunity to make it good.

We offered a paint allowance, this also was no where on the listing, the agent felt this was something we should not state.

Though on his personal feedback, he mentioned it and if it was an issue then they should have included this in the listing.

Every month we where asked to drop our price, we did and still they came back every month to drop it again.

We started to question his expertise when we presented him with what we had heard from other brokers in that they can not get through to him.

Not sure if it is the chaos of their phone tree within the company or him.

He just got defensive and tried to defend his phone records.

We told him because we thought he might be concerned with it. It appears he was less concerned than offended.

We asked he be present for showings because he needed to be able to answer questions from the brokers showing the home.

He showed for maybe 5 showings in 6 months. The other showings the agents let themselves in and we scheduled to not be there.

After every showing we asked for feedback and received none or very little.

I ended up reaching out to the agents that left their card, and was able to get feedback immediately.

Not sure why he could not do that. We painted our home, we let him know we painted.

He had a lack of urgency to get new picture or capitalize on the fact that is was newly painted on the MLS.

We had to take our own pictures and provide them to him. Every time there was a price change, the MLS listing was canceled and relisted NEW.

They said it was to place our home on the hot sheets quicker.

I am being told that the way you change a listing is to update the data and then it will move to top of list.

I have asked for a copy of each time they canceled and renewed our listing showing we agreed to this and they still have not supplied copies.

Our listing has the agent on there, but he is in AGENT REMARKS and only viewable via Agent view and after you read through the description of the home.

We asked he move his name to Co-Agent and he refuses to.

We ask him to be there for a couple showing while we where out of town.

He stated he was there and that he and the other agent turned off the lights and locked the doors personally.

When we returned home, the back door was left unlocked and all the lights still on.

We had agents show up hr early, he knew and did not tell us.

When stating it would be nice to know these things, he played like he did not know.

We saw the text to the customers agent had and he knew.

When presented this, so sorry no nothing.

The lockbox was left unsecured from another showing.

We have asked for copies of all the things below, we wanted to be sure this was processed to ensure all marketing strategies were done. Never provided.

5.) Notify top local agents of this new listing
6.) Schedule our home for an office tour.
7.) Schedule your home for an MLS tour.
8.) Distribute just listed flyers to your neighbors.

We are now at the end of our agreement and I have asked they cancel our listing.

I asked this 2.5 weeks before the end and was told they do not cancel listings.

I do not trust the Rian group to even sell my home anymore nor do I think they can work or negotiate a deal that is good for both sides.

I rate this company 0 out of 10. Unethical

Is The Brokerage House a legit?

The Brokerage House is not running a legit business. They are not aggressive towards customer satisfaction and complaint grievance redressal, Hence 37 consumer[s] submitted negative ratings, and only a few left positive feedback.

Where is The Brokerage House located?

The Brokerage House is headquarted at 10300 SW Greenburg Rd Ste 200 Portland, OR 97223. You can contact The Brokerage House by dialing (503) 328-9335 or visit their website theriangroup.com.

How much monetary loss is incurred by The Brokerage House’s customers?

According to The Brokerage House’s customers, a monetary loss of US $3625 has been reported. The severity of entire incident reports is high.

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37 Reviews on The Brokerage House

  1. Who is responsible

    EXP is ultimately responsible for this behavior. They know what this team is doing and refuse to act.
    They are ran by EXP deep pockets and you need to go after the bigger problem and that’s there broker EXP

  2. Lazy lazy bullies!

    I was cold called by Alex Baune at The Brokerage House. I was desperate to sell my business because I need to retire. I tried to do it myself for several months so I met with Alex. He talked a big game of how he could sell it. He would “work with me” to get it sold.
    He took photos with his phone and put a small sign in front. He has done NOTHING ELSE. No contact!! He didn’t list it online until I called him. He’s so lazy and a worthless realtor. He hasn’t called or communicated with me about reducing price or ANYTHING to help sell it.
    When I called to cancel my contract I was referred to the owner of the company. I left messages for him but his assistant called back instead. Then I was bullied by the other owner who threatened me and essentially told me too bad so sad you’re screwed if you try and sell it yourself.
    This company is an all around horrible place. Worst experience of my life with these guys.
    Don’t use them. Read their reviews before contacting them.

  3. Bullies and douche bags

    These guys are terrible realtors. Alex Baune cold called my mom because she had a business for sale in rural Oregon. They are based in Portland and Wilsonville 90 miles from her location.
    She listed with him in May and there has been NO CONTACT in 4 months. I’ve sent 6 emails trying to see the property and get any details and haven’t gotten a response. They are a SHAM company.
    My mom called to get released from the contract because Alex Baune hasn’t done any work to sell the property and she was bullied by the owner of the company. He threatened to show up at closing if she sold it herself to block funds.
    The listing is subpar with shitty iPhone pictures and a tiny sign in front. He has done ZERO marketing. ALL AROUND LAZY NO GOOD SCOUNDRELS.
    I’ve posed as different people and had other people call text and email for info and got no response .
    STAY AWAY FROM THESE DOUCHE BAGS.

  4. This is NOT The Brokerage House in Jackson, MI

    I work at The Brokerage House in Jackson, MI, and when reading this it very quickly became clear that this is NOT about any agents with us. There are a few Real Estate companies located around the country, but each independent of each other.
    I’m sorry these people all had such a negative experience. The Brokerage House in Jackson Michigan is known for it’s Exceptional customer service.

  5. Agent Madison gramble phoenix also promised alot and did not perform we did almost all the work to get are house sold he set up septic inspection which came in double tha price! And now will not return phone calls bad customer service!

  6. Do not do business with this company period.

    DO NOT LIST WITH THIS COMPANY!!!!!!
    THEY ARE A TERRIBLE COMPANY.
    Our listing was on the market with them over a month.
    We are having to switch to different Agent because they did not fulfill there end of the contract.
    No sign in the yard ever or the land.
    Terrible pictures of the property.
    No open houses.
    No marketing on social media.
    No communication.
    No returned phone calls.
    No pictures of the land at all.
    Wording about the property wrong.

    I’m just glad they did not fulfill there end of the contract so at least I’m not stuck like some of the other people that I have read reviews about, where they wouldn’t let them out of there contract for six months.

  7. Shady and Unprofessional

    I was offered a position as an agent, and 3 days before I was supposed to get on a plane for training they told me they were going in a different direction. Hard to get more unprofessional than that. But wait, there’s more! One of the reasons they did this is because I contacted a current agent of the company to see how their experience was so far working for the Brokerage House. So if you want to work here, make sure not to ask any legitimate questions you may be wondering, keep your head down, and follow the leader.

Reviews: 37
Reported Loss : 3625 $
Severity : High
Reported by : Anonymous
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