The Brokerage House

Unethical

We signed on with the Rian group about 6 months ago. Since the initial sign, we felt miss-lead. the agent that came to our home stated they would do all the following to promote our home.

1.) Do a market analysis for fair market value.
2.) Prepare and complete the listing agreement
3.) Recommend improvements to maximize your homes value
4.) Enter our home on MLS regionally
5.) Notify top local agents of this new listing
6.) Schedule our home for an office tour.
7.) Schedule your home for an MLS tour.
8.) Distribute just listed flyers to your neighbors.
9.) Post your home information on the Internet
10.) Notify all potential buyers with details about the listing.
11.) Arrange showing for other agents
12.) Contact us regularly with feedback from showings and open houses.
13.) Prepare progress reports to you.
14.) Discuss all marketing activities with you.

Early in the listing, we found out that our home did not have all the pictures spaces filled out on the MLS and there was one picture that we asked repetitively to take down of our garage open.

They never removed this picture until October and we listed with them in April/ May.

We asked they post more pictures and fill out all the MLS questions for description about the home. They never did.

I had personally asked for feedback form each showing, the only feedback we got for about 3 months was that they liked the house.

However, no real concrete feedback until we got upset and asked again.

Then the agent representing our home told us a host of things that he felt needed updated.

However, this should have been provided earlier on so that we had opportunity to make it good.

We offered a paint allowance, this also was no where on the listing, the agent felt this was something we should not state.

Though on his personal feedback, he mentioned it and if it was an issue then they should have included this in the listing.

Every month we where asked to drop our price, we did and still they came back every month to drop it again.

We started to question his expertise when we presented him with what we had heard from other brokers in that they can not get through to him.

Not sure if it is the chaos of their phone tree within the company or him.

He just got defensive and tried to defend his phone records.

We told him because we thought he might be concerned with it. It appears he was less concerned than offended.

We asked he be present for showings because he needed to be able to answer questions from the brokers showing the home.

He showed for maybe 5 showings in 6 months. The other showings the agents let themselves in and we scheduled to not be there.

After every showing we asked for feedback and received none or very little.

I ended up reaching out to the agents that left their card, and was able to get feedback immediately.

Not sure why he could not do that. We painted our home, we let him know we painted.

He had a lack of urgency to get new picture or capitalize on the fact that is was newly painted on the MLS.

We had to take our own pictures and provide them to him. Every time there was a price change, the MLS listing was canceled and relisted NEW.

They said it was to place our home on the hot sheets quicker.

I am being told that the way you change a listing is to update the data and then it will move to top of list.

I have asked for a copy of each time they canceled and renewed our listing showing we agreed to this and they still have not supplied copies.

Our listing has the agent on there, but he is in AGENT REMARKS and only viewable via Agent view and after you read through the description of the home.

We asked he move his name to Co-Agent and he refuses to.

We ask him to be there for a couple showing while we where out of town.

He stated he was there and that he and the other agent turned off the lights and locked the doors personally.

When we returned home, the back door was left unlocked and all the lights still on.

We had agents show up hr early, he knew and did not tell us.

When stating it would be nice to know these things, he played like he did not know.

We saw the text to the customers agent had and he knew.

When presented this, so sorry no nothing.

The lockbox was left unsecured from another showing.

We have asked for copies of all the things below, we wanted to be sure this was processed to ensure all marketing strategies were done. Never provided.

5.) Notify top local agents of this new listing
6.) Schedule our home for an office tour.
7.) Schedule your home for an MLS tour.
8.) Distribute just listed flyers to your neighbors.

We are now at the end of our agreement and I have asked they cancel our listing.

I asked this 2.5 weeks before the end and was told they do not cancel listings.

I do not trust the Rian group to even sell my home anymore nor do I think they can work or negotiate a deal that is good for both sides.

I rate this company 0 out of 10. Unethical

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29 reviews on The Brokerage House

  1. Terrible company

    This has got to be the worst realty company ever. I am purchasing a house where the seller is “represented” by these people. These people couldn’t even bother to call her to let her know we were coming to view the house. 3 different times. Others that viewed it said the same thing.

    When we made our offer the seller got no real representation from these “realtors” (I use the term loosely to describe this company). When we had the house inspected they didn’t even bother to inform her. They can take a full week to answer a question- even a minor one.

    Terrible company- I really feel sorry for the seller as this company didn’t care one iota about her. “Just give me the check but I won’t do anything for it” appears to be their motto. STAY AWAY!!

  2. Relentless, unsolicited marketing calls

    Relentless, unsolicited marketing calls. Even when they promise to stop, they won’t.

  3. No luck so far.

    The Rian Group has been cold-calling me about my home in classic scammer manner — the caller provides a first name and says “I’m calling for my agent” but without identifying the agent or agency.

    It takes several questions to find out who the cold caller actually represents and what they do. That’s a bright red flag for any consumer. And Rian operates out of the Portland area, seven hours away. If they got my business they wouldn’t know what to do with it. I’ve told them to stop calling. No luck so far.

  4. No luck so far.

    The Rian Group has been cold-calling me about my home in classic scammer manner — the caller provides a first name and says “I’m calling for my agent” but without identifying the agent or agency.

    It takes several questions to find out who the cold caller actually represents and what they do. That’s a bright red flag for any consumer. And Rian operates out of the Portland area, seven hours away. If they got my business they wouldn’t know what to do with it. I’ve told them to stop calling. No luck so far.

  5. total scammers

    total scammers. all they do is call you and never stop. do not do business with these people. may have to file a complaint on them. they will steal your money and its all about them and not you.

  6. Never again!

    Don’t sign with them. Worst representation and no shows with their promises. Kevin Riley does not deliver on all the promises he makes, does absolute minimal but still will darn sure take your thousands in fees! Never again!

  7. Never Again

    I would advise anyone to steer clear of The Rian Group. Agent Kevin Riley came to our house ONE time to give his “sales pitch” and we signed on. That was literally the only time I saw him during our entire process. Many promises not kept (too many to go into here), but a few were,

    we had to drag information from him on offers that were coming in, no open house as promised, no flyers for the sign until AFTER we had accepted an offer even though he kept promising they were coming.

    Then our buyers agent abruptly left and Kevin became our buyers agent too (big mistake) but we had already found our new home so really all Kevin had to do was hand over the keys on the day of closing. He could not even be there for that, instead he sent a “courier” to give us our keys.

  8. I see that this company has a very low rating in Oregon

    I see that this company has a very low rating in Oregon, and has now brought the same bad model and behavior to the Western Washington area. I should have looked them up on Yelp before deciding to consider doing business with them. I didn’t and I am advising you to not make the same mistake I made.

    The company is absolutely self serving and not looking to serve you the client’s best interest. They brought no added value to the sale of my home. Although we tried to discontinue our relationship with them long before our home ever hit the MLS citing dishonesty on the part of the agent (Landon Hill & Paul Buss), and his admittance pushing a longer contract than we asked, they refused.

  9. Oh my god, these people are awful.

    Oh my god, these people are awful. They have called me over 15 times and each time I have told them to take me off their call list and not to contact me. I called their corporate office and complained as well.

    They called me again a few days ago in spite of my requests, wanting to list my home. So what did I do? I set up an “appointment” to meet with one of their agents. Well, I of course had no intentions on being there.

    They called me about a half hour after the scheduled time inquiring if I was still in the area and was I wanting to meet. I explained that I never had any intentions on meeting them and only set up the appointment so that they would hopefully get the point that I did not want to do any business with them EVER.

  10. Just saying.

    Needless to say, he was not very happy with me, Oh Darn. He actually had the nerve to say “I hope that you are happy with yourself” Of course I am happy with myself, I made you just as annoyed with me as I am with your scam of company.

    Oh and by the way, do your research on the principle of this “Business” before you even contemplate using them for anything. Just saying.

  11. Report them to the police, as I did, when they keep bothering you.

    I had to block four different numbers from this company calling and calling repeatedly. I told them it was a crime to continue to contact a person when they are told to stop. It is called telephonic harassment. Report them to the police, as I did, when they keep bothering you.

  12. I suggest going threw anyone else in the Portland metro other than the Rian group

    These guys are holding my house hostage I didn’t care for their agent and the way he was handling my home for sale so I asked to terminate my contract which the wouldn’t now I can’t get a different real estate agent or company to sell my home unless it’s them huge headache and very childish the agen t in charge and his broker are all in on it now I can’t even get them on the phone, email ,

    anything. So I have to sit and wait 6 months to sell my home or let there incompentent bulllie of an agent sell it. How in the world does this happen in today’s housing market. I suggest going threw anyone else in the Portland metro other than the Rian group

  13. Scammer

    Our specifically stated goal was ignored at the onset asking us to drop the price (already priced at the bottom) for the first interested person who lived down the street. What happened to the aggressive advertising campaign reaching worldwide to find the best buyer?

    (And a qualified one to boot) Not agreeing to this the next move was to create a new contract raising the price of the home by less than two thousand and asking for over eight thousand to contribute to the buyer’s loan process.

    This would have never been considered if we had a sincere agent working in our best interest. Is the primary objective of the Rian Group to sell homes in 29 days or less (it was 59 then) by whatever means available and not striving to” maximize value” for the client who pays the 6% selling fee?

  14. My home is not listed on the market.

    My home is not listed on the market. However, I receive “telemarketing” calls from this group daily to list my home with their affiliate services. I have asked them to kindly cease & desist with their annoying calls numerous times and yet they continue to persist. My next step is to file a complaint with the Oregon Real Estate Board to address this company’s dubious business practices.

  15. so they walked the wrong piece of land.

    We listed our home with Jason Schreiter based on his representation that the Rian Group would market the property to a larger audience including out-of-state buyers, and that if we were unhappy with the results we could cancel at any time. Big mistake.

    The MLS listing was full of errors and even when we got those fixed it failed to point out the distinctive features of the property. Worse, this bland description overrode our thorough Zillow description.

    Rian group managed all of 3 showings in 5 months, one of which was a no show (realtor actually showed a completely different property); one a debacle (RG failed to notify us so the alarm went off and the realtor was scared of the dog so they could not show the land or the outbuildings);

    and the final one a partial screwup because the realtor could not figure out the property boundaries from the MLS, saying the MLS map was wrong, so they walked the wrong piece of land.

  16. Absolutly NO response so I filed complaint with Oregon Real Estate Agency.

    Rian group contacted me 1 week before my listing with another broker expired. They came out, raised my listing price by $900. After less than two months called me and said I should lower my asking price. I asked if they would lower their commission, answer was no.

    Told them I was not impressed with their marketing and wanted to cancel the contract. They sent me paperwork to cancel listing, not contract. For over two months I have called them and sent them emails. Absolutly NO response so I filed complaint with Oregon Real Estate Agency.

  17. I always have to leave a message.

    We have our house for sale with a different realtor. Nevertheless, in the past week, Rian Group (503) 339-0209 has called us perhaps 4 or 5 times. But there’s never anyone there if I pick up. When I call back to tell them to stop calling us, I always have to leave a message.

  18. Just one thing he did fast - removed his sign from our front yard.

    Buyer or seller, NEVER use these cheatters!!! We had listed our house for sale and agreed for the full comission 6% ,presumably giving 3% for each agent. Rian altered our contract and proposed to pocket 4% for himself, leaving only 2% for buyer agent. We did not know that fact untill the other agent pointed out. What a ripp off!!

    Because of this reduced comission, we had slow traffic and were sitting on a market for 3 months. Meanwhile, Rian pushed us to lower the price what was below the market already. Agreed to do open house but never bothered of doing so. We had to terminate our contract with him due to dissatisfaction of his performance. Just one thing he did fast – removed his sign from our front yard.

  19. but in an effort to not write a book, I will leave it alone.

    They are not what they advertised. First of all, all you hear about is “29 days and gone.” When I asked about this policy is an email to our agent, he ignored the question and never addressed it.

    We found this to be a pattern throughout the process. If it’s good news, immediate response. Questions or frustrations were ignored and only addressed (sometimes) if I repeated the question in another email.

    When the agent began his sales pitch to us, it began with the importance of pricing. The agent took the price we as homeowners had arrived at and raised it $5,000.

    No research on his part. While other like houses were receiving multiple offers the week they went live, ours sat on the market for nearly a month before receiving the first and only offer. I can’t help but think that perhaps the price was a little high and the agent had not done his research.

    Throughout the process communication was an issue. We felt that we had to say everything twice. They even put inaccurate details in the initial listing. There were at least three things that needed correction.

    If the agent had listened to us in the initial meeting instead of giving us a high pressured sales pitch, things would have been so much smoother. There were many other communication issues, but in an effort to not write a book, I will leave it alone.

  20. Here is the reason I don't award you the remaining three stars.

    I award you one star for having us under contract in 30 days and subsequently selling our home. I award you another star for helping us purchase a home. Here is the reason I don’t award you the remaining three stars.

    Your email request for a review begins “Dear The Estate of John Doe.” I am not the estate of the Mr. Doe, but the surprise would be if you’d gotten something right.

    Let’s recap some of the more prominent issues we experienced with your company in the last few months:

    First off, it seems like your employees are generally spread so thin they can’t keep up with the basic level of management and occupational responsibility you claim to offer.

    Second, please improve your internal communication among your staff as well as with your clients who are not in real estate and therefore would not know the intricacies of the industry. Delayed, inadequate, and ill-informed responses waste everyone’s time, are frustrating to your customers, and further degrade your already paltry bandwidth.

  21. My husband and I interviewed seven realtors before we hired one to sell our home.

    My husband and I interviewed seven realtors before we hired one to sell our home. We found Kevin to be professional and caring. I appreciated the fact that he listened to us and was excellent with follow-up.

  22. I appreciated the fact that he listened to us and was excellent with follow-up.

    My husband and I interviewed seven realtors before we hired one to sell our home. We found Kevin to be professional and caring. I appreciated the fact that he listened to us and was excellent with follow-up.

  23. When I finally caught her on the phone she was rude and unhelpful.

    Our agent was okay but I think this was his first sale. If I could give them a negative star I would. Our agent was okay but I think this was his first sale. His assistant Jenette was the worst.

    We left her message after message and she would never call back and our agent kept telling us we needed to speak to her but she ”dropped the ball alot” and that he got complaints about her, as if that was supposed to make us feel better.

    Why the #1 real estate team would have such an incompetent employee is shocking. When I finally caught her on the phone she was rude and unhelpful.

  24. The Rian Group was recommended to us by the mortgage company we were going through during the pre-approval process

    The Rian Group was recommended to us by the mortgage company we were going through during the pre-approval process. While the mortgage company was awful, our agent, Ken, was a lifesaver during the process – keeping the seller engaged when we had to extend our closing date twice, putting us in contact with another mortgage company when we thought our sale had fallen through to negligence on our mortgage company’s side. Ken was always quick to answer phone calls, emails and texts and we appreciate all his hard work to help us close the sale.

  25. so I was glad to work with them to sell my home. Aaron Rian is the man!

    The expanse of who this real-estate company caters to in terms of economic status and location is pretty impressive, so I was glad to work with them to sell my home. Aaron Rian is the man!

  26. Fantastic experience buying with the help of our broker.

    Fantastic experience buying with the help of our broker. She’s such a kind woman and knows the complete ins-and-outs of this business, as she should! Constant correspondence,

    totally polite and tolerant of my overall ignorance of the property market. I learned a lot from working with her. Too many amateur realtors in this area of Spokane, I really suggest this firm.

  27. Selling with Brokerage House was a no brainer.

    Selling with Brokerage House was a no brainer. They got the info for my property and had a beautifully put together listing up in no time. Offers came in almost immediately and my wife and I was shocked. I had a hard time parting with my property, but the amount I was able to secure working with our realtor made it worth it.

  28. I was glad to work with them to sell my home.

    The expanse of who this real-estate company caters to in terms of economic status and location is pretty impressive, so I was glad to work with them to sell my home. Aaron Rian is the man!

  29. so I was glad to work with them to sell my home.

    The expanse of who this real-estate company caters to in terms of economic status and location is pretty impressive, so I was glad to work with them to sell my home. Aaron Rian is the man!

Southwest Greenburg Road 10300
Tigard 97223 OR US
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Reviews:29
Reported Loss :3625 $
Severity of Scam :High
Reported by : Anonymous
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