The Brokerage House

Unethical

We signed on with the Rian group about 6 months ago. Since the initial sign, we felt miss-lead. the agent that came to our home stated they would do all the following to promote our home.

1.) Do a market analysis for fair market value.
2.) Prepare and complete the listing agreement
3.) Recommend improvements to maximize your homes value
4.) Enter our home on MLS regionally
5.) Notify top local agents of this new listing
6.) Schedule our home for an office tour.
7.) Schedule your home for an MLS tour.
8.) Distribute just listed flyers to your neighbors.
9.) Post your home information on the Internet
10.) Notify all potential buyers with details about the listing.
11.) Arrange showing for other agents
12.) Contact us regularly with feedback from showings and open houses.
13.) Prepare progress reports to you.
14.) Discuss all marketing activities with you.

Early in the listing, we found out that our home did not have all the pictures spaces filled out on the MLS and there was one picture that we asked repetitively to take down of our garage open.

They never removed this picture until October and we listed with them in April/ May.

We asked they post more pictures and fill out all the MLS questions for description about the home. They never did.

I had personally asked for feedback form each showing, the only feedback we got for about 3 months was that they liked the house.

However, no real concrete feedback until we got upset and asked again.

Then the agent representing our home told us a host of things that he felt needed updated.

However, this should have been provided earlier on so that we had opportunity to make it good.

We offered a paint allowance, this also was no where on the listing, the agent felt this was something we should not state.

Though on his personal feedback, he mentioned it and if it was an issue then they should have included this in the listing.

Every month we where asked to drop our price, we did and still they came back every month to drop it again.

We started to question his expertise when we presented him with what we had heard from other brokers in that they can not get through to him.

Not sure if it is the chaos of their phone tree within the company or him.

He just got defensive and tried to defend his phone records.

We told him because we thought he might be concerned with it. It appears he was less concerned than offended.

We asked he be present for showings because he needed to be able to answer questions from the brokers showing the home.

He showed for maybe 5 showings in 6 months. The other showings the agents let themselves in and we scheduled to not be there.

After every showing we asked for feedback and received none or very little.

I ended up reaching out to the agents that left their card, and was able to get feedback immediately.

Not sure why he could not do that. We painted our home, we let him know we painted.

He had a lack of urgency to get new picture or capitalize on the fact that is was newly painted on the MLS.

We had to take our own pictures and provide them to him. Every time there was a price change, the MLS listing was canceled and relisted NEW.

They said it was to place our home on the hot sheets quicker.

I am being told that the way you change a listing is to update the data and then it will move to top of list.

I have asked for a copy of each time they canceled and renewed our listing showing we agreed to this and they still have not supplied copies.

Our listing has the agent on there, but he is in AGENT REMARKS and only viewable via Agent view and after you read through the description of the home.

We asked he move his name to Co-Agent and he refuses to.

We ask him to be there for a couple showing while we where out of town.

He stated he was there and that he and the other agent turned off the lights and locked the doors personally.

When we returned home, the back door was left unlocked and all the lights still on.

We had agents show up hr early, he knew and did not tell us.

When stating it would be nice to know these things, he played like he did not know.

We saw the text to the customers agent had and he knew.

When presented this, so sorry no nothing.

The lockbox was left unsecured from another showing.

We have asked for copies of all the things below, we wanted to be sure this was processed to ensure all marketing strategies were done. Never provided.

5.) Notify top local agents of this new listing
6.) Schedule our home for an office tour.
7.) Schedule your home for an MLS tour.
8.) Distribute just listed flyers to your neighbors.

We are now at the end of our agreement and I have asked they cancel our listing.

I asked this 2.5 weeks before the end and was told they do not cancel listings.

I do not trust the Rian group to even sell my home anymore nor do I think they can work or negotiate a deal that is good for both sides.

I rate this company 0 out of 10. Unethical

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6 reviews on The Brokerage House

  1. Terrible company

    This has got to be the worst realty company ever. I am purchasing a house where the seller is “represented” by these people. These people couldn’t even bother to call her to let her know we were coming to view the house. 3 different times. Others that viewed it said the same thing.

    When we made our offer the seller got no real representation from these “realtors” (I use the term loosely to describe this company). When we had the house inspected they didn’t even bother to inform her. They can take a full week to answer a question- even a minor one.

    Terrible company- I really feel sorry for the seller as this company didn’t care one iota about her. “Just give me the check but I won’t do anything for it” appears to be their motto. STAY AWAY!!

  2. Relentless, unsolicited marketing calls

    Relentless, unsolicited marketing calls. Even when they promise to stop, they won’t.

  3. No luck so far.

    The Rian Group has been cold-calling me about my home in classic scammer manner — the caller provides a first name and says “I’m calling for my agent” but without identifying the agent or agency.

    It takes several questions to find out who the cold caller actually represents and what they do. That’s a bright red flag for any consumer. And Rian operates out of the Portland area, seven hours away. If they got my business they wouldn’t know what to do with it. I’ve told them to stop calling. No luck so far.

  4. No luck so far.

    The Rian Group has been cold-calling me about my home in classic scammer manner — the caller provides a first name and says “I’m calling for my agent” but without identifying the agent or agency.

    It takes several questions to find out who the cold caller actually represents and what they do. That’s a bright red flag for any consumer. And Rian operates out of the Portland area, seven hours away. If they got my business they wouldn’t know what to do with it. I’ve told them to stop calling. No luck so far.

  5. total scammers

    total scammers. all they do is call you and never stop. do not do business with these people. may have to file a complaint on them. they will steal your money and its all about them and not you.

  6. Never again!

    Don’t sign with them. Worst representation and no shows with their promises. Kevin Riley does not deliver on all the promises he makes, does absolute minimal but still will darn sure take your thousands in fees! Never again!

Southwest Greenburg Road 10300
Tigard 97223 OR US
Get directions
Reviews: 6
Reported Loss : 3625 $
Severity of Scam : High
Reported by : Anonymous
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