The Bancorp Bank

DO NOT USE This Company

DO NOT USE The Bancorp Bank! Somehow a 401k of mine rolled over to here. They have been fraudulently holding my funds.

They keep telling me they need verification of address.

I provided my current lease and Bill. They ” fulfillment team” says they need more to release.

Then I speak to a manager and they say it’s enough.

Then I call them again and here the status is incomplete.

All tactics to fraudulently hold my funds. Which is more disturbing is the fact that they ask for soo much detailed information.

I am seeking legal council and placing a law suit against the company.

The most fraudulent establishment I have ever dealt with.

There will be a shakedown of the company releasing names of every employee that I have dealt with etc.

DO NOT USE this company

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The Bancorp Bank reviews are no way affiliated with yelp & reddit. Their business is located at 409 Silverside Rd #105, Wilmington, DE 19809, USA. The Bancorp Bank could be contacted by dialing (302) 385-5000. The Bancorp Bank business page on Dirty Scam received 18 consumers reviews/complaints, page views and 2321$ of monetary losses. The most of the users reported the severity of the scam is High.
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18 reviews on The Bancorp Bank

  1. as it doesn't work.

    Tried contacting them about a DEBIT card I received from “CHIME”. Who the hell is Chime? Cannot contact them through email or phone. The problem with the debit card is not in my name & I NEVER requested one.

    Called BANKCORP & their rep told me to contact CHIME. The only problem is you cannot speak to a person or Even email them,

  2. Horrible bank.

    Horrible bank. They obviously outsource their customer service to Central America and provide those people with horrible tools to service customers. Try to get a new check card issued with a PIN number. It’s a nightmare.

  3. Do not get a prepaid card with them.

    I can not get a straight answer from anyone, I get a different person every time and can’t speak english very well. I asked for a supervisor they could not locate one, asked to speak to someone in their accounts department about my concern and question and they transfer me to someone that can not answer and so they transfer me to someone and they can not answer my question about my account.

    I only want a straight answer and no one can give it to me. The reason they closed my account and one person told me because of my husbands direct deposit, another person said I am high risk.

    This account I have had for 3 yrs and no issues and now they close it 2 days before my husbands pay check is to be derect deposited. This is the worst prepaid card company to go to. Do not get a prepaid card with them.

  4. Jokes on them I do live in a state that gets lots of snow.

    Terrible to deal with been waiting a month know for my money that was supposedly sent but they change the date it was sent every time you talk to them. Reps are extremely rude. One told me the corporate office is closed due to snow and then the said you’d get why they are closed if you live where there’s snow.

    Jokes on them I do live in a state that gets lots of snow. Then I got some dude on the phone and he was extremely rude told me he’s his own boss, lol he’s not. It’s frustrating to keep getting rude unhelpful people and lies. I guess soon I’ll be filing with the BBB to get my money that I am owed.

  5. I promise to update you all with what happens if/when I get the new one.

    I recieved a letter saying $35 had been taken from my account for the annual fee. Since I had no clue what account it was, I called and was informed that it is the 401k from my previous employer. I requested to have the account closed and the money sent to me. I got the forms online, filled them out with a notary and sent them in.

    Got an email saying my check would arrive in 7-10 business days. Got the check, took it to my bank, they ran it and said it came back as a duplicate. Since it was denied, my bank couldnt accept it and I had to get a new check. I called Bancorp customer service (8665409364- number recieved from original letter) and I was told “We only sent one check. Try taking the check to a different bank.” Repeatedly.

    I called a different customer service number (3023855000- from the website) and was told that (“we only sent one check”) they would send me a new check to be recieved within 7-10 business days. I promise to update you all with what happens if/when I get the new one.

  6. Bad Service Provide

    A retirement account redistributed my $$ to a BanCorp Safe Harbor IRA. Received Welcome packet and followed instructions.

    1. Sent in notarized adoption agreement via mail as stated in paperwork on 8/8

    2. Called them on 8/10, said they never received it, Then said I had to send an additional letter with photo ID copy (again no where in their welcome paper instructions or ONLINE)

    3. on 8/10 I mail and fax additional letter following phone conversation

  7. Never Again

    I left my funds here for several years and decided to pull my money out. The experience has been horrible. I completed all the necessary paper work and waited the 20 business days that was required, and completely ridiculous,

    then I have waited the 2 to 3 business days and today makes day “25” that I have not received my funds. I have been calling them to find out when the funds will transfer into my bank account and every day nothing.

  8. that doesn't seem to matter.

    IRA was being transferred from former employer and had the chance to withdraw funds so I chose to do so. Submitted all documents on . I waited the 20 business days, which was , and followed up. Then I waited the standard 2-3 business days for the electronic transfer of funds. Received notification on that they needed another copy of the notary seal because they could not see the “raised seal” from the scan.

    Submitted pics of the form again and was told the closure department had all of the necessary documents but there was no update as to when funds would be scheduled for transfer. It is now and i must have been in contact with them (phone and email) probably 25 times easy. Still no idea when the funds will be transferred. My case has been escalated to high priority and now its at “critical”, but that doesn’t seem to matter.

  9. Not convinced.

    My 401k got rolled over so I have been trying to do a distribution of my funds. After I reviewed my paper work I got it all filled out and sent it in on 12/7. Well I called back a week later to “check” on the status. Well they are missing my id which I sent it but whatever so I sent it in again. Two days later I call they state they have everything.

    Not convinced. I call back a few days later they are missing more paper work so again I sent it in. Basically we do this back and fourth until I decided to send the entire thing back. Now for the last week they say they have everything. I called yesterday the “closure team” confirmed all the documents but I get a letter in the mail same day saying I need to send in more paper work.

    The process takes 20 days but its been over a month. They told me its 20 days from the day they received the papers which they are saying is 12/30 and I got told last night its 20 days from the time the closure team verifies the papers which was 1/10. I am beyond upset this is ridiculous.

  10. Literally THE WORST COMPANY I have EVER

    Literally THE WORST COMPANY I have EVER worked with in any capacity. I am currently on hold with them (22 minutes) about my account which I have been trying to cancel since JULY! They have absolutely awful customer service,

    if you can even call it that, and they have given me wrong/different information every single time I email or call. They gave me an address to send in my cancellation letter to,

    and it was a wrong address, as if they didn’t want to receive it. I have never been so appauled by a company in my entire life and I have no idea how I will ever get my HSA money out of the account at this point.

  11. Scammer

    CONSUMER WARNING* do not put your money here if you have a 401 K and this bank is the option when you leave the company they use. withdraw your money out before that happens.

    they are impossible to work with and do not work with you to get your money out in the time frame they say it takes. You have to send way to much verification and I don’t see how having it notarized is Necessary. stay away from this place someone needs to sue them.

  12. Never Again

    I left my funds here for several years and decided to pull my money out. The experience has been horrible. I completed all the necessary paper work and waited the 20 business days that was required, and completely ridiculous,

    then I have waited the 2 to 3 business days and today makes day “25” that I have not received my funds. I have been calling them to find out when the funds will transfer into my bank account and every day nothing.

  13. That doesn't seem to matter.

    IRA was being transferred from former employer and had the chance to withdraw funds so I chose to do so. Submitted all documents on. I waited the 20 business days, which was, and followed up. Then I waited the standard 2-3 business days for the electronic transfer of funds.

    Received notification on that they needed another copy of the notary seal because they could not see the “raised seal” from the scan. Submitted pics of the form again and was told the closure department had all of the necessary documents but there was no update as to when funds would be scheduled for transfer.

    It is now and i must have been in contact with them (phone and email) probably 25 times easy. Still no idea when the funds will be transferred. My case has been escalated to high priority and now its at “critical”, but that doesn’t seem to matter.

  14. I kind of got scared reading all these negative comments!

    I too have had an IRA account with The Bancorp Bank.. so far two weeks later after í sent the required documents back i have gotten a check from them.. They said it would take up to 20 days..

    But it was faster.. I went to depósit and right now the money has a 5 day hold.. soo í hope it goes through!! I kind of got scared reading all these negative comments!

  15. will pursue any concerns until she has resolved the issue.

    I have been a customer of this bank since before it was Bancorp South and have never had a bad experience with them. The staff at both locations in Trenton TN is very helpful and responsive to any concerns I might have. They always assist me with a professional, yet pleasantly helpful attitude. Lee, in particular, will pursue any concerns until she has resolved the issue.

  16. I kind of got scared reading all these negative comments!

    I too have had an IRA account with The Bancorp Bank.. so far two weeks later after í sent the required documents back i have gotten a check from them.. They said it would take up to 20 days.. But it was faster.. I went to depósit and right now the money has a 5 day hold.. soo í hope it goes through!! I kind of got scared reading all these negative comments!

  17. will pursue any concerns until she has resolved the issue.

    I have been a customer of this bank since before it was Bancorp South and have never had a bad experience with them. The staff at both locations in Trenton TN is very helpful and responsive to any concerns I might have.

    They always assist me with a professional, yet pleasantly helpful attitude. Lee, in particular, will pursue any concerns until she has resolved the issue.

  18. DO NOT USE

    This place is a scam. They will close your account for no reason and hold onto your balance with no answers for weeks! It is a robbing Peter to pay Paul scam and I have filed complaints with every agency I can find. Getting ready to hire an attorney. If I can stop just one person from being in my situation, this will have been worth it.

Silverside Road 409
Wilmington 19809 DE US
Get directions
Reviews:18
Reported Loss :2321 $
Severity of Scam :High
Reported by : Anonymous
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