The ACT Group

NO Explanation, NO Phone call

Earlier this year, I decided to use The ACT Group to file my taxes, my partners taxes & his parents taxes.

In the past, I have used a large CPA firm which did fine, but did not feel I was getting personal attention.

In an effort to stay local & support local companies I decided to call ACT.

After my initial meeting, felt comfortable and assured to be well taken care of.

My taxes were on extension, waiting for some investment returns.

Taxes were finally ready, on Oct. 15, deadline day.

When contacted that they were ready, I had no opportunity to review, as promised, no meeting to discuss as promised.

I was told to “Pay the fee” before they would release them to me.

I was shocked & felt cornered that they wanted to charge almost $2000! I had no choice, I had to pay as my taxes were being held hostage.

In prior years, my taxes were never more the $500.

The other two returns for family members were $250! Very simple returns that should not have been more than $100.

I complained about my fee and asked for an explanation.

I asked one of the Owners to call me to discuss. No one has called. The Owner had her assistant email me with the receipt & say “sorry”.

NO explanation, NO phone call, not one word from management.

Extremely disappointed and feel cheated & robbed by this overpriced firm.

Get a fee upfront before proceeding with these guys or they will rob you blind!

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2 reviews on The ACT Group

  1. BEWARE of this firm.

    BEWARE of this firm. Used them for 1 year got tax advice during the second year that was incorrect and costed me tens of thousands of dollars. They said oops sorry, gave me my paperwork back along with a tax filing saying self prepared and deleted me out of there system saying they would not file my taxes. Very unprofessional and thinking of filing a ethics grievance. Thank goodness I found a great new accountant that filed a amended return and got all my money back.

  2. The pricing is outrageous.

    I agree with the 3rd review down, if there were a zero star I would have selected it. I would not recommend the Act Group Ltd in any way shape or form. Seriously you should look elsewhere. I had a REALLY bad experience. Office staff and accountants do not communicate. The pricing is outrageous.

North Broadway 6228
Chicago 60660 IL US
Get directions
Reported Loss :3254 $
Severity of Scam :High
Reported by : Anonymous
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