Earlier this year, I decided to use The ACT Group to file my taxes, my partners taxes & his parents taxes.
In the past, I have used a large CPA firm which did fine, but did not feel I was getting personal attention.
In an effort to stay local & support local companies I decided to call ACT.
After my initial meeting, felt comfortable and assured to be well taken care of.
My taxes were on extension, waiting for some investment returns.
Taxes were finally ready, on Oct. 15, deadline day.
When contacted that they were ready, I had no opportunity to review, as promised, no meeting to discuss as promised.
I was told to “Pay the fee” before they would release them to me.
I was shocked & felt cornered that they wanted to charge almost $2000! I had no choice, I had to pay as my taxes were being held hostage.
In prior years, my taxes were never more the $500.
The other two returns for family members were $250! Very simple returns that should not have been more than $100.
I complained about my fee and asked for an explanation.
I asked one of the Owners to call me to discuss. No one has called. The Owner had her assistant email me with the receipt & say “sorry”.
NO explanation, NO phone call, not one word from management.
Extremely disappointed and feel cheated & robbed by this overpriced firm.
Get a fee upfront before proceeding with these guys or they will rob you blind!