As current Texas Bay Credit Union – Summerwood member, who is now looking for another credit union, I have been constantly met with unpersonable, unknowledgeable, and apathetic workers every time I go in.
If they cant answer a question they send you to the seating area, which is more like a time-out, punishment area… and you will be forgotten there. No one will help you.
Even the smallest thing is a huge issue to them. Horrible, horrible, horrible. Wait, wait, wait.
An hour later they will ask… “Did you nee something?… oh, I cant help with that… let me try and find someone that can help.”
Isn’t that why I have been waiting for an hour? Please, do yourself a favor and go somewhere else.
My wife and I open accounts for our kids. I went in with one to withdraw some money.
I am listed on the account, but only my wife is set-up to withdraw.
I asked how that can be when we both signed papers.
We were sent to the time-out area and forgotten. I rarely complain, but I literally hate going into this place.
Accounts set-up wrong, no idea how to correct, now they need my wife to be present.
We suffered through 2 hours to open our kids saving’s account for it to be done wrong.
Two simple saving account- with kids present done incorrectly!! What a total disgrace!