Texas Bay Credit Union-North Shore Branch

Incredibly Poor Service

Do not trustTexas Bay Credit Union-North Shore Branch institution! Incredibly poor service! They do not follow through on their promises!!

If I could give 0 stars I would. In March 2014 I decided to downsize from a truck to a car.

My credit was less than desirable after going through a divorce.

I had financing already lined up though. While I was at the dealership a representative from this credit union was there.

He told me he could beat the interest rate if I would agree to put a GPS device on my car and after the first year of making on time payments he would refinance the loan for a better interest rate.

In August 2015 I tried to refinance and they wouldn’t even talk to me about it even though each payment had been on time (more like early) and always for more than the payment amount with out a large deposit.

The GPS device I agreed to put on my car was actually a device that would disable my car in the event a payment was late.

Well this last month I had some fraud on my banking account from some online charges I had made.

In the middle of getting that sorted out the Bill Pay check I sent the credit union was returned.

As soon as I figured this out, I was the one who called the credit union to try to make payment with my credit card. They didn’t have to contact me!

I was informed that the payment could ONLY be made in cash from this point on and NO future checks would ever be accepted. Guess what… they shut the starter off to my car.

So I have no transportation to get to their or branch or even a shared branch to make the payment by cash and they wont accept my card over the phone!

Now I have extra charges from them including returned check fees and late payment fees, a late payment reported to my credit and still a disabled car!!

I could have paid them before the payment would have been considered late.

I initiated a wire transfer (which charged me a fee) and just waiting for it to process in order to cover all the fees, payment and get my car turned back on.

Do not trust this banking institution! Incredibly poor service!

They do not follow through on their promises!

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Texas Bay Credit Union-North Shore Branch reviews are no way affiliated with yelp & reddit. Their business is located at 15245 Wallisville Rd, Houston, TX 77049, USA. Texas Bay Credit Union-North Shore Branch could be contacted by dialing (713) 852-6700 or logging on their website texasbaycu.org. Texas Bay Credit Union-North Shore Branch business page on Dirty Scam received 3 consumers reviews/complaints, page views and 3658$ of monetary losses. The most of the users reported the severity of the scam is High.
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3 reviews on Texas Bay Credit Union-North Shore Branch

  1. The worst credit union in the city of Houston.

    The worst credit union in the city of Houston. The customer service is bad. Every representative that works there is rude. I am closing my account as soon as possible.

  2. They literally turned off my car!

    If there was an option for “0” stars that would have been my choice. This is by far the WORST experience I have ever had with a banking institute. I had my vehicle financed there and they stated that they needed to install a tracker device that was standard on all car loans. I was skeptical but proceeded with agreeing. Without my knowledge the “tracker” would drain my battery and I was having to get a new battery every year!

    Not cheap! Then on top of that the tracker would make an annoying buzzing sound 3 days before my payment was due. Then one day I had fraud on my account and the payment was unable to post. They literally turned off my car!

  3. Never Again

    The customer service was horrible and they refused to turn my car back on and stated I had to visit a branch to make payment. The closed branch was 1 hour away and remind you I have no vehicle! After having a friend take me the branch manager came out and was extremely rude and told me to prevent this I should make my payments on time.

    I left in tears. I am currently trying to refinance so that I don’t have to deal with these individuals any longer. Please be careful when dealing with these people they are very sweet until you sign your life away with one of their loans.

Wallisville Road 15245
Houston 77049 TX US
Get directions
Reviews:3
Reported Loss :3658 $
Severity of Scam :High
Reported by : Anonymous
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