I wholeheartedly agree with the other person who sadly had to deal with Tax & Financial Solutions.
After sending my taxes in to get amended for both my daughter and my self/spouse, I sent emails and phone calls requesting that they get amended.
After several months, I received notices from the IRS to pay over $3,000.
Tax and Financial Solutions still had all my documents.
They told me to just follow the IRS instructions and pay the bill! After 4 months, they still had not completed my amendments.
When I compiled a history of emails showing repeated requests to simply do and file my amendments, going unfulfilled, the owner asked me to come in and meet with her.
I was expecting her to have it all done and apolgize! Nope! She told me we should have been talking on the phone rather than email!
I was gobsmacked when she told me that they STILL HAD NOT STARTED my amendment!
She said they had completed my daughter’s and filed it. Today we got an IRS notice saying she now owes $750 more.
I cannot believe how these people stay in business. I understand a hiccup, a mistake, a delay.
But you make it right for the customer and apologize.
Their customer service stinks as bad as their ability to correctly complete your taxes! Stay away!