My experience here is usually great, until I came in today. I cane in to open 2 checking accounts, and reorder a bank card I ordered 2 weeks ago and never got.
The banker named Sara, completely cancelled my bank card that all of my bills are automatically taken out from and I was using for personal use until I got the new card in.
The thing that gets me is my bank card was sitting right there in front of her face! She typed in my information to log into the account.
Never asked what’s wrong with the card? Why do I want to get another one? I didn’t tell her to cancel anything!
So now I have to contact everyone to update all information. This is such an inconvenience.