Suntrust Bank

Worst Customer Experience

Went into Suntrust Bank to have a wire transfer sent to Europe. Wanted to find total cost if it was sent in Euros, Pounds, and Dollars.

Spent over an hour at branch and Aaron was not able to tell me the exact cost of sending the wire transfer in Pounds or Euros.

Since already spent enough time in the branch I opted to have them send the wire transfer in Dollars.

It took so long to complete the wire transfer that the branch closed before the guy was done.

Just got a call the next day from the guy saying since he clicked the send button at 5:14 PM that they did not send it because their rules state that they don’t do wire transfers after 5 PM.

In order to send the wire transfer, I would have to go back into the branch again to complete all the paperwork again.

Absolute worst customer experience. Would avoid this branch.

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1 review on Suntrust Bank

  1. The worst customer service

    The worst customer service amazing even if you change location branch they all suck they all have an attitude slow won’t return calls make your life miserable instead of making you feel good and secure with your own money

West Peachtree Street Northwest 740
Atlanta 30308 GA US
Get directions
Reported Loss :1865 $
Severity of Scam :High
Reported by : Anonymous
Views :