Sun East Federal Credit Union

Banking And Customer Service Is Terrible

Sun East Federal Credit Union’s online banking and customer service is terrible.

I was on the phone for early 2 hours today (1:37) because the site was acting funky when I was trying to make my payment.

The representative that called me back was very passive aggressive. She was speaking over me and cutting me off…As of If wasn’t already aggravated .

I had to drive to my sisters house because apparently there site isn’t compatible with safari ??

She told me it was my devices , I said so it’s all the devices (I tried using 3) am using and impossible to be the website?

Anyway I told her I just want to make my payment , she told me they only take payments over the phone if the account is delinquent.

This is horrible … completely unacceptable. I’m a CUSTOMER, I don’t want to hear your company jargon about how your going to make a ticket for the tech to inspect the site and cookies and blah … I want to call and have my issue resolved.

Make a ticket, make 10 TICKETS ! that means crap to me…. i just want to pay my bill, why is that so hard? Ha the only company I ever have a headache trying to pay not to mention the attitude.

Time to settle our balance and be done with them.

Is Sun East Federal Credit Union a legit?

Sun East Federal Credit Union is not running a legit business. They are not aggressive towards customer satisfaction and complaint grievance redressal, Hence 3 consumer[s] submitted negative ratings, and only a few left positive feedback.

Where is Sun East Federal Credit Union located?

Sun East Federal Credit Union is headquarted at 4500 Pennell Rd Aston, PA 19014. You can contact Sun East Federal Credit Union by dialing (610) 485-2960 or visit their website suneast.org.

How much monetary loss is incurred by Sun East Federal Credit Union’s customers?

According to Sun East Federal Credit Union’s customers, a monetary loss of US $3689 has been reported. The severity of entire incident reports is extremely high.

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3 Reviews on Sun East Federal Credit Union

  1. Horrible bank

    Horrible bank. Every month the same thing happens and they say they fix the issue. They are charging me $200 in overdraft fees. My account should not have overdraft protection on it at all. They have “taken it off” 3 times and every month the same thing happens and it’s not taken off. They have 0 compassion and could care less. They just want their money and don’t care whether things we their mistake or not. Also it takes a damn week for a check to clear. And during that process they are letting things come out of your account and then charging you $40 every time something does and then by time your check clears your -$200.

  2. The manager at the Upper Darby branch is very rude and unprofessional also!

    I thought PFCU was a bad CU but Suneast is worse! My sister applied for a loan a month ago and no one has contacted her to say yes or no. Very unprofessional!! The manager at the Upper Darby branch is very rude and unprofessional also!

  3. The manager at the Upper Darby branch is very rude and unprofessional also!

    I thought PFCU was a bad CU but Suneast is worse! My sister applied for a loan a month ago and no one has contacted her to say yes or no. Very unprofessional!! The manager at the Upper Darby branch is very rude and unprofessional also!

Reviews: 3
Reported Loss : 3689 $
Severity : Extremely High
Reported by : Anonymous
Views :