Before you book with Suburban, please PLEASE read my review!
When it comes to moving across the country, the vendors you use is a SERIOUS matter and the moving company is usually the bulk of your expenses. I moved from Dallas to Albuquerque and it was a fairly quick turnaround for me ( 30 days to complete the move). I was inundated with quotes from long distance movers and felt overwhelmed. However, I was able to narrow it down to 4 or 5 and eventually went with Suburban due to the high Dirty Scam ratings and surprisingly low cost. I organized my move with the utmost efficiency and, for some reason, I feared that dealing with these “vendors” would be my ultimate undoing. And I was right. I’ll get to the point: The contract says either 3-14 business days for delivery or 3-21 business days depending on location/miles/distance. Prior to booking, I asked about when the items could be delivered and they told me they could not give me an exact date and that they had to tell me 3-14 days due to the DOT regulations. I asked if I could really expect that long (like 14 days) for such a short distance and was told that it was not likely and more like a “worst case scenario” timeline. Dallas to Albuquerque is only about 620 miles +/- so why would I think my situation would fall into the worst case? Surprise! It did! When my items were picked up, I suppose that I was in “fairy tale land” because I believed that my items were being loaded onto a truck and then they would be hitting the road westward to ABQ and it would be a matter of days. Wrong. The contract does state it could take up to 14 business days but doesn’t delve into the logistics of what happens once your items leave your home. The contract does not state that your items are picked up from your house and then placed in storage and may or may not even leave the storage for a few weeks. They said you could elect to have your items stored for up to 30 days but I did not elect or ask for any storage nor was I under the impression that my items were going to be stored in any way, shape, form or fashion – least of all for 2 weeks! Long story short, I’ve been in Albuquerque for several weeks without furniture or even so much as 1 pot or pan. I moved here alone with 2 full suitcases( thankfully I had the foresight to pack as many clothes as I could into my checked luggage on the plane) and my car ( my car was shipped fast by another company thank God and I had packed some items in my car as well) and I have been in an empty apartment trying to make the best of it. I’ve spent hundreds of dollars on temporary items, an air mattress, a lamp, clothes, bath items, etc etc. You name it, I’ve had to buy it to hold myself over until this moving van arrives ( if it even still is out there!). The main issue here is the total lack of communication with the dispatch and customer service. Could I not have been told during that 2 weeks ( in which I was calling them desperately every other day) that my items HAD NOT LEFT DALLAS? Most importantly, I’ve been a prisoner to the moving company given that they could never say where the items were, where the trucks were or provide me any valuable information about the delivery. I am at their mercy. Without ever having been informed that my items weren’t really even on the way, I was under the false impression that the items could come at any time, so I was a ball of anxiety and stress on a daily basis. Every day I was waiting by my phone hoping that it was going to be this mystical “24 hour notice of delivery” call. I moved to ABQ for a new job and actually had to decline from attending an important out of town training because I was “waiting” for the movers to arrive and I was afraid that if I left out of town, then sure enough they would show up right then! ( my luck being as it is). All the while I was in ABQ waiting day to day, my items had not even left Dallas and as of this review, I am not even sure where my items are at. I was told my delivery would come today. It did not. Now I am being told it will be tomorrow. Notice a trend? Exactly.
Please do not be swayed by the positive reviews, because I was and look what has happened to me. As I type this review, I am sitting on an air mattress with no furniture, no TV, no personal belongings and NO sign of the moving company’s arrival. Just remember that when you are making your choice. Do you want your items to arrive timely or do you want to eat on the floor by candlelight for a few weeks and live out of a suitcase? Just something to think about.