STM Services

I really did not want to have to do this rating

I really did not want to have to do this rating, because the service tech was kind and responsive. I did a rating before any service was done, giving high marks based on the initial telephone conversation. The work was done in June and August of 2017. Here’s why I am now giving a not so well rating. The technician told me that my work orders would be emailed to me. That never happened and I have called over 10 times trying to get these work orders with no success. Because I am still having issues with my HVAC unit, I have no supporting documentation to show what was/was not done.

Advice to all – when a technician say a work order will be emailed, demand that they write one up on the spot so you don’t end up in the same predicament as me.

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1 review on STM Services

  1. Haile is awesome!

    Haile is awesome! He is an expert electrician and offers thoughtful advice and input for solving a range of problems in your home. He was enormously helpful when my boyfriend and I bought our first place and inherited a lot of crazy electrical work, including a set of wires that had been inadvertently cut through with a circular saw and then “fixed” with duct tape.

    Haile cleaned the whole situation for us, left us with new, safe wiring, and while he was at it, moved our thermostat from an inconvenient place to a better one and fixed a messed up plug outside. He’s thoughtful and affordable and I would recommend him to anyone looking for HVAC or electrical work!

Washington 20002 DC US
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Reported Loss :303 $
Severity of Scam :Extremely Low
Reported by : anonymous
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