Sterling National Bank

Customer Service

As a customer of Astoria Savings, I was used to “A” level service at all levels.

The transition to Sterling National Bank took months to happen and the moment it did, service dropped to an “F” rating.

The employees did the best they could, but I never saw a company who had months to plan a transition fail so completely.

And now that the transition is complete, SNB has begun to shut down neighborhood branches.

When Astoria, these branches were the center of the neighborhood.

So now I schlep a half mile to the Rego Park branch on Queens Blvd.

A total disaster as SNB has not provided them with the resources to handle the run-off from the closed branches.

Yesterday, for the first time in 10 years, I saw a lunch hour bank line which I estimated would take the two open tellers about 30 – 45 minutes to get through.

Where is the nearest Capital One bank.

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6 reviews on Sterling National Bank

  1. Customer service is terrible and the management team is very disrespectful.

    Customer service is terrible and the management team is very disrespectful. I go to their Astoria branch, and they just have me wait in a very long line for 40 min for me to get my business done.

    Their tellers are very slow, and no body helps you if you need help. Very unprofessional, if you have a problem, they have to call over the manager all the time and the manager is very rude, she never greets anyone or smiles.

  2. This relationship is not going to last for much longer.

    I have never been so frustrated with a bank in my life. I do not understand what Astoria was thinking when they merger with this bank. Every week I have to call to get the mobile banking to unlock me.

    The online support is useless. I feel bad because I want to support businesses in my community and was an Astoria customer forever. This relationship is not going to last for much longer.

  3. I will be taking my business over to TD bank or elsewhere if this not resolved.

    Not a review of this branch per se, but of this institution as a whole. I would put zero stars if I could. Absolutely horrendous since the transition occurred where Astoria Federal savings became Sterling National bank. They’ve been nothing but subpar in their services. They have changed my account type without my consent, which I had to go in to change back.

    Then they started charging me $10 A MONTH for a printed statement even though I had already signed up for paperless statements. What’s worse is that a few months ago, they had even sent a letter in the mail saying that they would be waiving the $10 fee for all customers until March 2019. So why on earth was I getting charged every month– October, November and now December too.

    Every single time I have to take time out of my day to call their customer service number where I’m put on hold for about 15 mins or more. Then I have to explain how I never wanted a paper statement and so why am I getting charged $10??

    Not only that but because this keeps recurring I have to constantly monitor my account to see if they are stealing my money. This month is the third time I am dealing with this even after I spoke to the representative the last time and was informed by person that I would no longer have this issue. Furthermore,

    I had also received a call from a representative from my local Sterling branch just about a week ago where she asked me if I had any concerns. I had told her about this recurring nuisance of an issue and she told me that it wouldn’t happen again. I am beyond annoyed by the fact that I have to police my own bank account and watch out for the bank stealing my money every month.

    How on earth is one paper statement even worth $10?? I’m sure the cost that printout and mailing wouldn’t possibly exceed $1. This is absolutely ridiculous. I am sick of having to constantly be on alert and then waste my time being on hold on the phone and then explain the issue over and over again every time.

    This time I called they didn’t even take care of the issue and put me on hold for 15 mins again and at the end of that the rep told me she would call me back to “try” to resolve this issue. As of this moment, the issue hasn’t been taken care of at all. This is a complete joke of a bank. I will be taking my business over to TD bank or elsewhere if this not resolved.

  4. This happens at least once a month. I'm moving on

    I have given them so many chances, but there online banking kicks you off and it’s a NIGHTMARE to get back into your account. This happens at least once a month. I’m moving on

  5. Astoria Bank where are you, I want you back.

    One star because they do not have zero stars. Over a month and online banking still doesn’t work. Calling customer service and all you get is “the servers are down try again in an hour”.

    I went to the brick and mortar bank and made a deposit. It still has not been posted to my account and it’s two weeks. How can they stay in business with this kind of service. Astoria Bank where are you, I want you back.

  6. Worst bank ever.

    Worst bank ever. I closed my account with them.

Queens Boulevard 108-01
11375 NY US
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Reviews:6
Reported Loss :4787 $
Severity of Scam :High
Reported by : Anonymous
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