Avoid Sterling Bank & Trust at all costs. I cannot express enough how absolutely terrible they are.
From the insanely high interest rates to the ridiculously bad customer service.
We went with this bank for a mortgage because, at the time, they were the only ones that would do a TIC in SF. The interest rate was really bad.
But what makes matters worse is how incompetent they are.
They would send us strange letters that we would call in to clarify, but no one would answer or they would say they needed to call us back and never would.
Whenever they admitted to needing to resolve something on their end (the problem was always on their end, by the way) they never would.
It’s clear that they do the absolute minimum and simply don’t care.