StarRiver Real Estate & Mortgage Services

Customer Service

I went to Cindy to refinance my home mortgage.  She assigned one of her inexperience employee to handle my application.

It took over 4 months and in the end they told me that my application was rejected!

And it was by the same bank who I currently have loan with!

It also cost $450 out of my own pocket on the home appraisal fee.

I am single, with high income and have never been rejected in my previous 3 refinances in the past 2 years at another mortgage company in Fremont.

I only went to Cindy because she was closer to where I live.  She told me the rejection was because I didn’t have an official divorce paper from the US.

I got divorced in Taiwan and it was impossible to have a US divorce document.

The person Cindy assigned to handled my application was very inexperienced.

She did not know answer to most questions and was just trying random things like asking me to write letters to the bank, translate my Taiwan divorce document to English…etc.

In the when my application was rejected, Cindy told me I have to start over again and she will find another mortgage company which is not as strict,.

No way am I going to pay another $450 appraisal fee so she can do another trial and error on my application.

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2 reviews on StarRiver Real Estate & Mortgage Services

  1. I refinanced with Cindy twice, really no point no fee

    I refinanced with Cindy twice, really no point no fee. She doesn’t charge any fees, refunded all the fees after closing, includ the appraisal fee. Her interest rate almost be the lowest rate while comparing with other loan company.

    Some of her staff seems not very good on math, may give a wrong result on refund check, you’d better double check the result and re-calculate by yourself.

  2. you won't find a better mortgage broker.

    They work long hours and use loans with points even though their clients don’t have to pay any of the points or fees.

    Cindy and Michelle worked incredibly hard to clear all of the lender’s and title’s conditions for us. Cindy and Michelle are very responsive over email, phone, etc. at all hours of the day and week.

    I can understand the frustration and disappointment that led to the one-star ratings for StarRiver on Yelp, but it’s not StarRiver’s fault. It’s the lender’s fault. In order to get the lowest mortgage rates, StarRiver has to use some difficult lenders that are notoriously picky and difficult to work with.

    I was close to not meeting the lender’s conditions within the 21-day period and thought I might be rejected too, but Michelle and Cindy were so fast and thorough in working through it all.

    If you are looking for the cheapest mortgage rates in the Bay Area and are up for a little more work and risk applying with a lender, you won’t find a better mortgage broker.

Kifer Road 1294
Sunnyvale 94086 CA US
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Reviews:2
Reported Loss :4377 $
Severity of Scam :Extremely Low
Reported by : Anonymous
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