Space Age Federal Credit Union

Customer Service.

It has been my recent experience that the management at Space Age Federal Credit Union doesn’t care about customer service.

I have been a Space Age FCU member for thirteen years.

My family has had two auto loans during that time.

We also have two saving accounts and four checking accounts.

My call to John Uchida the CEO to report a very upsetting encounter wasn’t returned for fifteen days.

I called to inform him of a very disturbing experience with the Golden branch manager Janice Vondra.

Janice was disrespectful to her employees and extremely rude to me.

When I did speak with John, he said that he would get back to me.

It has been eighteen days and I haven’t heard from him.

It’s very concerning when a branch manager runs member business out the door, treats employees disrespectfully and is overlooked by the CEO.

Is Space Age Federal Credit Union a legit?

Space Age Federal Credit Union is not running a legit business. They are not aggressive towards customer satisfaction and complaint grievance redressal, Hence 7 consumer[s] submitted negative ratings, and only a few left positive feedback.

Where is Space Age Federal Credit Union located?

Space Age Federal Credit Union is headquarted at 3005 South Parker Rd Ste C-300 Aurora, CO 80014. You can contact Space Age Federal Credit Union by dialing (303) 369-7666 or visit their website spaceagefcu.org.

How much monetary loss is incurred by Space Age Federal Credit Union’s customers?

According to Space Age Federal Credit Union’s customers, a monetary loss of US $4856 has been reported. The severity of entire incident reports is high.

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7 Reviews on Space Age Federal Credit Union

  1. The above complaint is obviously fake

    I have been a Space Age customer for 15 years, and work personally with John Uchida. It is impossible that the individual who placed the fake review was waiting for John Uchida to contact him. He is the president of the CU, and has a dozen people who would be handling this complaint, but not him. He is very busy. I know this credit union as a meticulous, professional institution, that puts their clients first. What this fake reviewer says is impossible. I have purchased five vehicles, including my current vehicle, and have had my credit card with them for all these years as well. Dont pay attention to the fake reviewer, it is probably someone who defaulted on a loan, or a competitor.

  2. We needed the funds from the morning closing as down payment for the afternoon closing.

    Also, in one case they were very helpful in speedily handling a large (for us) transaction of funds. We had to close on selling a house in the morning, and close on buying a house in the afternoon. We needed the funds from the morning closing as down payment for the afternoon closing.

    Last minute, the buyers on the morning closing changed the date, so we had to scramble and get funds from my wife’s IRA for the down payment.

    We had to go to the Space Age manager, but they waived the clearing of the IRA funds check so we could have the funds available for the down payment on the afternoon closing. I have even discussed an issue of a process within the credit union with the President of the credit union and he was very nice and helpful.

  3. untrustworthy

    We are currently seeking legal counsel after 9 months all the right documentation and they still have not corrected our accounts. This place is is a joke, incompetent, unethical, and untrustworthy.

  4. In fact I was asked to leave by a rude and arrogant manager named Tim.

    Good Luck with getting good service here. Lost my ID. Had my debit card and pin. They refused to help me make a deposit. They wouldn’t even contact my main credit union to verify signature or code words. In fact I was asked to leave by a rude and arrogant manager named Tim.

  5. They don't live up to their name as far as modern, poplar technology is concerned.

    If you like the convenience of paying your bills online, do not bank here! You either have to call and make a Payment and pay a $10 check by phone fee or put your payment in an envelope and mail it in. They don’t live up to their name as far as modern, poplar technology is concerned.

  6. DO NOT do any business with Space Age Federal Credit Union.

    They forced placed insurance on our account when we had full coverage insurance with their required deductible (before we even got the loan).
    We kept paying our minimum monthly amount waiting for these amateurs to credit our account back and the hit my credit for 59 points saying I was 60 days late for not paying their forced insurance of $97 a month.

    They forced this on two of our other accounts, only one has been corrected.
    Barbra is the most unprofessional associate in the world of business. She is very rude and has even talked down to my wife.

  7. Worst bank ever. do not bank here

    this bank steals money from members in overdraft fees. Debit card is programmed to be used even if the funds are not available, even after requests to change that they will not..Worst bank ever. do not bank here

Reviews: 7
Reported Loss : 4856 $
Severity : High
Reported by : Anonymous
Views :