Spa Vitale

It wasn't really a true spa

My friend and I went on a rainy cold day to Spa Vitale (my friend made the reservation). To our surprise, this was not really a spa – just three massage rooms off of a tiny tiny waiting room. There were no locker rooms, showers, sauna, hot tub, steam, lounge areas, etc. Granted there is an outdoor tub but on a freezing rainy day that wasn’t an option. We had gotten there early to enjoy what we imagined would be a typical spa, and our only option other than sitting on a bench in a tiny waiting room, with the receptionist right there in front of us, was to go wait in the hotel lobby, where there wasn’t even a bar open to get a drink or coffee.

We complained to the concierge that someone should have told us that it wasn’t really a true spa, and he responded very snippily and said they had been doing this for five years and no one had ever had a problem before. My friend had to go directly from the treatment to a dinner, so the fact that there weren’t even showers there made it a non-starter. (when I asked the receptionist what people do when they can’t shower after a massage she said they can provide us with hot towels…) We canceled the appointments, made last minute appointments at a REAL spa, and had a fantastic time! I guess if you are staying at the hotel and can go back to your room to shower it might be ok, but otherwise it seems a total rip-off. At least they should tell you when you book an appointment that they don’t have spa facilities.

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3 reviews on Spa Vitale

  1. Such a disappointment.

    I had planned to surprise gift for my wife by booking a $600 massage and bathing ritual. Unfortunately seems like this place cannot keep up too their appointments. They cancel 4 hours before the appointment. Such a disappointment.

  2. I would definitely love to go back to this place.

    My daughter took me here after her wedding. I had a great experience though. I’ve been to couple of better spa around town but I would definitely love to go back to this place.

  3. We will definitely be back!

    My friend and I both did the baths for an hour, and it was unbelievable. The setup was amazing and the whole hour was relaxing and well worth the money spent!!! Amazing hospitality and the perfect way to treat yourself and relax. We will definitely be back!

Reported Loss :344 $
Severity of Scam :High
Reported by : sarahh
Views :