Spa Radiance

Cancelled my Confirmed spa appointment

Very undependable. Double-booked me and cancelled my confirmed spa appointment. My consolation prize was an offer of 20% off a spa appointment A DAY LATER.

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11 reviews on Spa Radiance

  1. Never going back.

    I have read in a skin care magazine about the SPA Radiance, and Google for the best SPAs in SF. Regular to monthly facial and visiting SPAs around the world I was very excited to visit SPA Radiance.

    To my disappointment it was not what I have excepted. Awful customer service. I was never informed that I can not put a tip on my credit card and never got the facial I have ask for.

  2. This place is a joke. Period

    This place is a joke. Period. I stopped getting treatments there a while ago because frankly, I was sick of paying $270 for facials and brazilians (brazilians are not thorough if you know what i mean) and a waiting area that offers halloween candy. But they do have great products so I kept coming back for those. What a mistake!

    I drove in from the south bay (with a baby mind you) to get my product and they were out. Under any normal business circumstance, not a big deal right? Wrong! Apparently, no one at the front desk had access to get my product and on top of that,

    were clueless as to when anyone that DID have access would be there. Great. Waste of gas, crying baby and no product. How this place is still open, I have no idea.

  3. Fourth, it is extremely expensive. Never again!!!

    I would really give this place zero stars if that was on option. First, the front desk is completely rude and they have no idea what they are doing. Second, the spa is tacky, old, and dirty. Third, my facial was terrible.I broke out and was flaking all over the place a couple days later. Fourth, it is extremely expensive. Never again!!!

  4. I suffered through it and was silently relieved I didn't come out of it with a visible burn.

    Next Anastasia showed up and showed me to my treatment room…directly next to the waiting room where I could still hear the cell talker. The facial was terrible. Anastasia barks each product at you as she is applying it. Not very relaxing. That and when you get to the Hungarian Paprika Mask and she announces it is going to burn for 7 mintues – WTF?

    Is this a spa or a torture chamber? I had asked for hydrating and soothing and had been assured the Organic Detox Facial fit the bill- what about ‘burn’ fits either of those criteria??? I suffered through it and was silently relieved I didn’t come out of it with a visible burn.

  5. I got the spray tan two days ahead of time.

    I came here to get an airbrush spray tan before going on a vacation. I got the spray tan two days ahead of time. Although I loved how the tan initially looked (very even, dark enough but not too dark, not too orange), by day 3 the tan started flaking off in certain areas specifically my chest.

    This was quite unsightly and it basically looked like I was peeling from a bad sunburn and my natural pale color was showing through in random clumps. Needless to say, it looked like I had a disgusting skin disease. This was hard to cover up, seeming that I was in Vegas in 100 degree weather.

  6. I'm just scared and not masochistic enough to go back.

    It seems to be getting pretty good reviews. I got a gift certificate for my b-day and scheduled a massage. They were running way behind schedule and I had to wait about 25 minutes. Not a problem, but…

    When the massage started it felt like some kind of medieval torture invented by a grand inquisitor to get witches to confess. I admit, I had been called a witch in the past, but I was ready to confess my sins 3 minutes into it. I thought to myself that perhaps I should just endure,

    because I will feel fantastic after… Afterward I felt as if I just went 12 rounds with Mike Tyson.

  7. I've been here several times and the experience was not great overall.

    I’ve been here several times and the experience was not great overall. First of all, the staff at the front desk needs hospitality training. I came in, but it was a while before the person at the front desk acknowledged my presence. She then told me that she couldn’t find me on the schedule.

    However, she seemed to have looked harder, because then she found me. The confusion carried through when she thought that I was coming for a facial, where as, I was there for a massage. For what was supposed to be a relaxing experience, it didn’t start off as such. The massages here were not pleasant.

  8. but I won't go back.

    Although I have received some good treatments, I have had two really bad experiences at Spa Radiance. First one was when they charged me twice for a facial and I had to make at least 5 phone calls to have the charges reversed / credited to my debit account.

    After all was said and done they didn’t even offer me any free services / products to compensate! I also bought a very expensive laser package and after finishing the sessions, it didn’t even work. I contacted them to discuss and nobody ever followed up. Too bad, b/c they do great facials and I like the location, but I won’t go back.

  9. May be it was just a bad day for them.

    I got a gift certificate for my birthday to this Spa. I’ve seen it reviewed before in magazines, etc and it got pretty good reviews. So, I scheduled a massage and came in. First, I had to wait about 30 minutes past my scheduled time (minus one star).

    Then, the massage person practically attacked me – she was so rough and abrupt that I almost got up and left. But then I thought that may be that’s a technique that would allow me to feel better after ward. On the contrary, I felt like I’ve been through the meat grinder and the feeling lasted for a few days afterward.

    The receptionists were not helpful at all. I am not sure what this place is all about, but I don’t think I want to schedule any more massages there at all. May be it was just a bad day for them.

  10. triple and maybe even quadruple check that your appt is square.

    Planned a birthday-day in the city for my GF.. brunch facials and supposedly a top spa in the city. Booked 2 appt’s both online and speaking with a receptionist on the phone to confirm both appts… even got an e mail with two appts confirmed. When I arrived they only had one appt on the books.

    I am writing this as my Gf gets a facial alone. Being rated by as one of the top spas in SF I am surprised that this still happens. I am sure the facial is still good but please call double check, triple and maybe even quadruple check that your appt is square.

  11. I got a visit to this spa as a birthday present.

    I got a visit to this spa as a birthday present. I’ve seen it reviewed before in magazines, etc and it got pretty good reviews. So, I scheduled a massage and went.

    First, I had to wait about 30 minutes past my scheduled time (minus one star). Then, the massage person practically attacked me – she was so rough and abrupt that I almost got up and left.

    But then I thought that may be that’s a technique that would allow me to feel better after ward. On the contrary, I felt like I’ve been through the meat grinder and the feeling lasted for a few days afterward. The receptionists were not helpful at all. I am not sure what this place is all about, but I don’t think I want to schedule any more massages there at all. May be it was just a bad day for them.

Reviews:11
Reported Loss :94 $
Severity of Scam :High
Reported by : MichaelT
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