I can only speak to the massages here. I used to love this place for massages but my last two massages have been pretty awful, and the vibe from the massage therapists un-relaxing and unpleasant.
Yesterday’s experience put me over the edge and I definitely won’t return. Beyond my masseuse’s uncomfortable greeting (she was rushed and frenzied seeming, couldn’t find things, told me my locker number then didn’t leave a key, was running in and out of the room), my masseuse literally spent time massaging areas of BONE, which hurt, and only had two speeds – very very hard pressure or so light it didn’t feel like much. This made for a frustrating hour of continually asking her to change her pressure or stop doing what she was doing. I had her skip my neck, which needed work, because I was worried about getting hurt.
When I told the front desk I had a bad experience they discounted me 10% and told me to see someone else next time. A surprising response if they wanted a return customer.
I’ve tested out almost every spa in SF and I would highly recommend a different one — from just the vibe of the workers alone not to mention the massage itself!