Southwestern Eye Center

I don't care how good the doctors are in a practice

I woke up this morning with decreased sight in my left eye. Since I am a writer, I panicked. I called Southwestern Eye Center for an appointment. The young lady who answered gave me a last-minute spot for the following day.

However, the authorization initiated by my primary care doctor had expired in March. I told the scheduler that I would call Humana myself because I didn’t have time to see my primary doctor for another referral with my sight decreasing as we spoke.

I contacted Humana who made arrangements for me to be given an emergent authorization to see a Dr. Adelman. I called the doctor’s office back immediately. I told the second scheduler that Humana provided a number to the Critical Intake Department for a verbal authorization so I could been seen the following day.

However, she told me that their phone system didn’t allow for outside calls. I was so stunned that I couldn’t speak! When I recovered, I repeated that I was losing my sight RAPIDLY. She boredly repeated that she couldn’t call Humana. I honestly thought I had fallen into a black hole and it was 1975

when offices DID have a bank of phones with no capability for outside calling. Or, if they did, you had to dial 9 for an outside line. I checked my iPhone with my one good eye to make sure I was still in the year 2018! I know what I would have done in the same circumstance if faced with a frightened patient.

I would have taken the phone number to Humana, picked up my iPhone which I would have used anyway during my break to check my Facebook and Instagram pages, and used it to help the stressed patient! I could not believe that she would not be proactive to assist me. Or ANYONE in distress.

I asked to speak with a supervisor. She acted like she didn’t hear me. I said it again. This time she told me to hold on, with an attitude. Then the call disconnected. I was about to call back but realized that I did not want to trust my precious eyesight to an office with such a lack of compassion, foresight and professionalism.

I don’t care how good the doctors are in a practice, if the support staff is this lackadaisical, I am not about to PAY for the services. I called Humana and got the names of other opthamologists in my area. I called the first one on the list. I was told they had no openings for 2 weeks. When I told the scheduler my problem,

she put me on hold, and came back with an appointment for the following day! She had no problem with calling for the authorization. THAT is the level of customer care that is expected from a doctor’s office! Thank you to the office of Leslie Eisner,

MD for agreeing to help me save my most needed sense! And 1,000 “Boo’s” to the Southwestern Eye Center for not wanting to put in the effort!UPDATE: Just an hour ago I was called by this office, on an “outside line” that didn’t exist this morning to CONFIRM an appointment for tomorrow.

This is the same appointment that needed an authorization which my insurer agreed to do by phone due to time constraints. But there was no “outside line” available to get the authorization! I’m really confused…..

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4 reviews on Southwestern Eye Center

  1. Southwestern Eye Center Is Scam.

    I went to Southwestern Eye Center for the first time to discuss my cataracts. The front office staff and the tech Kyle were great. Then I was taken into the room where Dr. Campion would come to see me. He has the worst professional manner.

    He did not greet by name, did not ask how I was doing, did not explain anything about what he was doing, and did not explain all of my options. He asked if I would want glasses for reading or for distance after the surgery. He was abrupt with his assistant, Molly, and treated her like she was his to order around. I have scheduled by surgery but after considering overnight, I will be cancelling this surgery and find somewhere else where the Dr is willing to talk to me.

    The technician, Kyle, spent quite a bit of time and did ALL of the testing. Dr. Campion was in and out in less than 5 minutes. I want someone taking care of my eyes that actually takes the time to have a conversation with me.

  2. I would Never go back again!!!

    I have Never had to give a surgeon a bad review and I have had many surgeries…hip replacements, shoulder replacement and back surgery. My surgeons did excellent jobs! The surgeries went well and the results were good. One happy reflections is the fact that At No Time during the surgeries did I wake up or feel pain while they were performing the surgery!! That is no longer the case! .

    I had cataract surgery on the 13th of August, Dr Pfister performed this surgery, I was not worried as he did a previous surgery on the other eye with no problems. Well, this one was definitely different!! After they gave me anesthesia they proceeded to wheel me into the operating room….there was a delay after anesthesia as the Doctor was taking a break, so was wheeled out and waiting on him to return. Apparently it was too long a break as when he started to started to cut my eye, there was Extreme Stinging in my eye and I was Definitely feeling the scalpel!

    When I screamed out they gave me more anesthesia and instead of an apology I was yelled at for moving my eye and not focusing on the light!! The whole experience was traumatizing!! Not saying don’t go there……just make sure they don’t do this to you!!! So glad this was my second eye, as I would Never go back again!!!

  3. I believe that this organization is trying to take advantage of older customers who will pay any bill without questioning it.

    When I first went in for an annual eye exam, they tried to give me a medical exam at increased cost. I then went home and rescheduled again for the annual eye exam. It went okay that time, except that the in-house facility that they sent me to for contacts would not order the contacts unless I agreed to pay the full cost regardless of the result of the insurance claim (I told them that I would only pay the difference between what they charged for the contacts ad what the insurance agreed to pay).

    My insurance paid the cost (less my co-payment) for the exam. A month later the Eye Center billed me (without first billing the insurance) for $125 for contact fitting which I did not request and for which I do not have contacts to be fitted (see above). I believe that this organization is trying to take advantage of older customers who will pay any bill without questioning it.

  4. I will definitely go back and I am requesting Dr. Owens to be my primary Optometrist.

    Dr. Owens is very friendly and easy to talk to. She made me feel comfortable during my visit even though I was initially worried to have my eyes checked.

    She is very knowledgeable and explained everything to me that I needed to understand, which put my mind at ease. I will definitely go back and I am requesting Dr. Owens to be my primary Optometrist. 🙂

East Bell Road 4921
Scottsdale 85254 AZ US
Get directions
Reported Loss :600 $
Severity of Scam :High
Reported by : anonymous
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