Southside Pain Specialists

The nurse was the rudest person

Dr. Cheryl Goyne MD and the nurse practitioner were both very nice and helpful at Southside Pain Specialists. The nurse was the rudest person I’ve ever met in the medical field. Her name is Lauren I believe.

We were sent here after neck surgery and didn’t know what to expect.

We were ordered to give a urine sample, we asked politely that we would like to speak to the dr first, and she replied if you don’t have anything to hide we should WANT to take the urinalysis.

Very rude also while she was going over the standard questionnaire before the dr comes.

She stormed out and mumbled something.

I realize there people in need of pain medicine, but we were treated as pill seekers.

Very insulting, and downright ridiculous she is the first person to greet us.

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6 reviews on Southside Pain Specialists

  1. Incompetent staff. Calls go without a response.

    Incompetent staff. Calls go without a response. No return calls for ‘as needed’ medication. Dr. Goyne is a good doctor but was better when she had her own business with the exception of her rude and power hungry nurse Nichol.

  2. They do NOT have an answering service at night or on weekends.

    The doctors themselves do good work. However they do not answer the phones. So forget trying to get hold of them if you have an emergency. They do NOT have an answering service at night or on weekends.

    So if you have a reaction to a medicine and wind up in the ER semiconscious forget about finding out the name of the drug for two days. And they’ll never call to check on you. They tell you to call them don’t answer the phone. Hubby almost died.

  3. The Jasper location is a place you don't want to attempt to go as long as RACHEL works there!

    The Jasper location is a place you don’t want to attempt to go as long as RACHEL works there!!! After not hearing from them on my referral for over a week I called to follow. I found out our referring doctor did not supply a list of info. I was told it was be easier and faster if I gathered the info for the referral so I took it upon myself to do so. This required phone calls back to the Jasper office to supply the info and follow up on requested info.

    After working on the info for about 2 days I receive a phone call from Rachel saying she doesn’t appreciate all my phone calls. She also stated she has over 200 patients in pain therefore my mother did not take priority. She was RUDE and UNPROFESSIONAL. We’ve went elsewhere thanks to her. I hope the doctors read these post so they know what type of employees are representing their company.

  4. Bad Service Provide

    I know pain management clinics see all kinds of people but I have never been one to take pain medicine. Usually Ibuprofen or Tylenol. When my back surgeon wanted me to see a doctor close to my home for a block I chose Dr. Berke because I knew him. But since I’ve been a patient of his I have been insulted so many times it isn’t funny.

    I was prescribed Lortab twice a day with an occasional 3 time a day. When I came in for my appointment I told the nurse I needed it 3 times a day lately because the pain was so bad. The PA told me I was breaking the law and they could fire me. I was so shocked I didn’t know what to say.

    On the way home I happened to have my prescription with me and looked on the bottle. It was written to be taken just like I was taking it. On another occasion I had fallen on a Saturday and split my forehead in 2 places, knocked myself out, destroyed my glasses and separated a joint in my lower back making it unbearable to walk. I missed my eye by centimeters. My face had to be glued back,

    I had to have X-rays to make sure I hadn’t broken my hardware. Because I couldn’t walk or stand the doctor wrote me a prescription to get me through the weekend because I had an appointment with Berke the following Monday.

  5. But, it's ridiculous.

    I told her in front of everyone….you can look at my face and see I am not making this up. She was so mad!! The PA didn’t have a problem with it. She could tell I was hurt. Even ordered further tests. They have a patient portal and if you have an appointment coming up you can list any questions or concerns.

    It says the doctor won’t see it until just before your appointment. Well, I had an appointment with Berke the other day and I had quite a few things listed. I didn’t know if he saw it so I mentioned it. Everything but one thing was ignored. Also, I kept being asked over and over if I was taking my medicine as instructed. YES!!! I do, as a matter of fact I take it less than when I should. It makes me sick. So what do they do…..

    they remove the medicine from my prescriptions and don’t replace it with anything. Also, sent me for a urine specimen which I gladly went to do because I have nothing to hide. I guess because the doctor has known me forever before I became a patient it’s ok to put me in the storage room for procedures.

    The first few times I was ok with it because I know they get backed up and I was ready to get it over with (I wasn’t being sedated so I knew and remember what the room looked like). But, it’s ridiculous.

  6. Great staff and doctors.

    Great staff and doctors. Dr Berke was very respectful and took his time to explain my treatment. Awesome!

26th Street South 1020
Birmingham 35205 AL US
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Reviews:6
Reported Loss :1420 $
Severity of Scam :High
Reported by : Anonymous
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