We took out a secured (with cash in an account with South Jersey Federal Credit Union) RV loan that was scheduled to have payments auto withdrawn from the cash securing the loan.
We received a call that we were 90 days past due. Like how did this happen!
We were never told that there had to be excess “free” cash in the secured account to make the payment.
So they turned us in to the credit bureaus as 90 days past due.
There was enough cash in the account to payoff the entire loan. So we did!
We had another loan with them at the same time.
They could never keep the loans straight and which payments went where so for the previous 3 months we personally asked if all our loans were fine and told yes by SJCU employees on more than 3 occasions.
We have attempted to work with Ryan and the Credit Union to no avail.
Their answer is you missed, too bad. NO ownership on their part what so ever.
I don’t know what else we could have done.
Even when checking with their own employees they didn’t understand this loan process.
I have never worked with someone who won’t listen to reasoning or common sense.