like maureen O. i’d been a patient at this location for 10 years along with my wife. Dr. yang and Dr. Gangi were great…as is Dr. Saeidi and Stella is a fantastic hygienist. all that said, with the conversion to soothing dental has come with a huge turnover in employees. no longer are any of the receptionists or dental assistants there that had been for years. i’m sure there’s a learning curve to those positions along with the billing staff…but no one seems to stay for more than a month or two.
the current reception staff since march has been atrocious with one taking an unauthorized co-pay from a flexible spending account i kept on file. shes been fired, but i’m not thrilled that she has yours and my personal info.
further that visit still hasn’t been correctly billed to my insurance which has been the same for ten years. i tried to contact billing to correct this but once again the reception staff wont connect me saying billing is too busy with the thousands of soothing dental patients. what am i? in short soothing dental has lost my wife’s and my business which id estimate at $5-10 thousand annually for no other reason than horrible customer service. people who aren’t accountable, argumentative,and interrupt when you’re trying to explain your situation shouldn’t be in customer service. i’m sad that a ten year dental health relationship has been ruined by a few low paid, low information clerical employees playing god with my dental and financial well being.