Disappointment, disaster, unprofessional does not even begin to describe the experience I had working with Solution Title Agency.
I am writing this review to complain about the poor (I use that term loosely) service I received from Solution Title Agency on September 21st and 23r.
After the death of my Mother and much prayer and soul searching my family unanimously decided to sell her home.
We contacted Big State Home Buyers to begin the process.
Big State Home Buyers representatives, Ross Schneider and Sonya Seymour were EXCEPTIONAL.
I can’t praise them enough for making an otherwise emotional experience for my family and me much more pleasant.
The process went smoothly until the paperwork went to the Title Agency (Solution Title Agency).
I received a call from Solution Title Agency on September 19th setting a closing date for the property on September 21st.
Our closing agent was named Allie; she never divulged her last name, which should have been our first clue that this was not a reputable company.
Nevertheless, we showed up for the closing. A lady came out and told us Allie was busy and she would be our closing representative — (no problem).
As we started to go through the paperwork there were fees charged that we knew not of so I questioned the charges.
The closing rep., became exasperated because I questioned the charges.
She could not answer me and ONCE again stated that she was NOT our closing agent that she was merely FILLING in for Allie.
I then informed her that we needed to speak with Allie since she could not answer our questions.
Another gentleman came in (Jimmy) he couldn’t assist us either.
We waited and waited and waited for someone who could respond to our concerns.
After 1-1/2 hours Allie FINALLY came in to speak with us.
We went over the charges, unsatisfactorily but nevertheless we just wanted to get this behind us.
After we executed all of the documents, the stand in closing agent commenced to tell us that they could not fund today because the bank had not sent the funds.
She didn’t know WHY the monies were not there, she didn’t know WHEN the monies would be wired.
To say we were livid is an understatement.
How can you close a deal without exchanging monies? Again, we requested to speak with Allie.
After waiting an additional 45 minutes Allie came out and told us that Happy Bank (yes it’s a real bank, I think) had not funded the transaction and that it would be wired first thing Thursday morning, September 22nd.
She said that when my sister came to execute the paperwork, the checks would be ready.
We consented to allow my sister to pick up the checks for all of us. My sister showed up @ 9am Thursday morning, executed the documents and you guessed it; NO MONIES!
By this time we are having serious anxiety issues. All five (5) siblings have executed documents selling our parents property, yet we have not received ANY FUNDS.
The week-end is approaching and as you can imagine I am beginning to think – “Have we been scammed”? Is this company going to pack up everything and close shop over the week-end? They have title to our home (we signed it).
On Friday, we waited until 10am thinking they would call us and tell us something.
We didn’t hear from ANYONE. Finally my sister and I both called.
The receptionist said Allie was busy OR Allie was tied up with another client OR she stepped away. It was one LIE after another.
We kept calling and eventually she came to the phone.
When we asked her what was going on she said they STILL had not received the wire transfer.
At this point, I am frustrated and commenced to ask her a barrage of questions and the phone went “click” — yes, SHE HUNG UP ON ME. Unbelievable!
I called Big State Home Buyers, told them what happened and what was going on.
They were SHOCKED and very apologetic. They told me they would get to the bottom of it.
Both Ross Schneider and Sonya Seymour (BIG STATE HOME BUYERS) intervened on our behalf.
Sonya Seymour went out of her way. She went ABOVE and BEYOND the call of duty.
She expedited the wire transfer, drove to Solution Title Agency, picked up the checks, called me and told me she would DELIVER them to me personally.
Sonya Seymour is customer service at its’ FINEST!!!
I admonish anyone who is considering doing business with SOLUTION TITLE AGENCY, 2323 S Voss Rd, Houston, TX., to RETHINK your decision.
DON’T TRUST YOUR BUSINESS HERE, especially for CLOSING and/or BUYING YOUR HOME.
These people don’t make you feel welcome, safe or at ease with your home purchase transactions.