Last year I went to Singer thought the reviews were good but seeing similarities to my experience. I was new to town and needed an account. I called and was transferred to Harvey. My question was regardings fees so Harvey indicated 200-250 a week later I sat across from him at his desk nothing more was said about fees and we worked through the tax docs as he two finger typed into his system.
Week later it was ready $500. I asked why and was transferred to Harvey he now explains it was based on the number of sheets ok but there was nothing said about how the fees were calculated. As like another review Harvey was very abrasive and argued finally saying come get your file we don’t need clients like you. I calmed him down and agreed to pay since he did the work. The return could not be electronically filed which he said was because my son dependent had already filed. He guessed. I submitted my taxes CA, AZ and Fed all returned with errors. Small so he did not even want to make any correction and at one point said you made a lot of money last year. I called IRS and although I held for an hour they were helpful.
Turns out he mistyped my daughters SS# and there was a few more dollars back to me. Not a huge deal but there is more, they also tod me I was penalized for not having health ins. $2,500. I work for a fortune 100 and the document he needed was in my file even if he did not see it he guessed I didn’t have insurance? The whole process was uncomfortable I would never refer anyone to these guys. I recovered the $2,500 +. Not going back ever.