When I first stored my bins back in the summer of 2013, my experience with this company was great. Kirby Beaver, the office manager at the time, was responsive; I received the bins on time; and the bins were picked up in a timely manner.
Fast forward to June 2014 when I needed my bins out of storage because I was moving from DC to Maryland. It took numerous calls and emails to get finally reach Kirby. She let me know their billing system had not billed me since February and that I needed to send her my credit card information via email before they could schedule a time to deliver my belongings.
I let her know she needed to call me for security purposes and then I get a call from someone with a number from somewhere nowhere near the DC metro area saying she is working with Kirby and can take my credit card information. Needless to say, I said I needed to speak to Kirby and would not provide my cc information to someone not calling from the business’ number. I got more of the run around and ended up not having any of my belongings delivered.
I continue to try to get in touch with them, to no avail until December 2014 when I randomly called and someone actually picked up. To be fair, I do believe they called me once or twice (between June and November 2014) during the work day and I was unable to answer. When I attempted to call back during business hours, no response. I finally spoke to someone new in December and provided my credit card information and paid whatever charges they hadn’t received due to their billing system issues. The woman I spoke with said she would call me back once she spoke to her colleague regarding when she could schedule a drop-off date in December.
It is now January 2015 and I am still waiting for that call back. I’ve emailed and called a number of times since December, and again am not having any luck getting in touch with anyone. I am no relocating out of the area and need my belongings before I leave.
I would go to their business, but the address listed on yelp is not a business. I’ve been as patient as I can and am now moving toward taking legal action. Please DO NOT USE THIS COMPANY.
If you want additional support for my conclusion, please check out Store 4 Summer, the other business linked to Kirby Beaver, the original office manager. The reviews there mirror my experiences with Simple Storage