Sibley Memorial Hospital

Think twice about going to Sibley!

I had one of the worst experiences  with the service in the cafeteria. My dining experience was on during the dinner hours. The server/worker at the grill was very rude. There was eggplant on the menu and I selected the slice that I wanted. The person working the area refused to honor my request and gave me what he wanted me to have.

However, when a person behind me made a similar request he gave them the slice without a problem. When I bought this to his attention he said in an abrasive manner ” If you have a problem with it, go tell the manager.”  This was far from the stellar customer service  I am accustom to receiving.

I did share the experience with the manger. He apologized. However, my concern is that if an employee feels that comfortable with abrasively saying to a customer “Go tell the manager”- he clearly feels that there will be no consequences for his behavior or actions. I personally feel the same way. The manager did not make me feel that he would address the situation. It makes me question who’s in charge the worker or the manager?

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5 reviews on Sibley Memorial Hospital

  1. Sibley Memorial Hospital Scammer

    Sibley Hospital Physical Therapy was absolutely horrible.. From my experience this hospital only cares about getting their health insurance payment and has no concern for the patient.

    The physical therapists came to the scheduled 30 minute session late, spend 10 minutes on paperwork and in the end I was lucky to have 10 – 15 minutes of actual therapy.

    Even after complaining to their so called “Director of Patient Care” nothing improved. I can only conclude that this director must only care about her paycheck, certainly not the patient!

    Needless to say I did not finish my doctor’s recommended total number of physical therapy sessions. It would have been a waste… and they still submitted to my insurance an inflated bill! Think twice about going to Sibley!

  2. It makes me question who's in charge the worker or the manager?

    I did share the experience with the manger. He apologized. However, my concern is that if an employee feels that comfortable with abrasively saying to a customer “Go tell the manager”- he clearly feels that there will be no consequences for his behavior or actions.

    I personally feel the same way. The manager did not make me feel that he would address the situation. It makes me question who’s in charge the worker or the manager?

  3. It makes me question who's in charge the worker or the manager?

    I personally feel the same way. The manager did not make me feel that he would address the situation. It makes me question who’s in charge the worker or the manager?

  4. Don't normally write reviews but this was really bad.

    Staff was very inattentive and dismissive in the ER. We requested to speak to the physician before discharge and he never showed to answer our questions. Tech and nursing staff were also rude and didn’t seem to care. My family member who was the patient,

    and I are both physicians ourselves and we were frankly shocked by the lack of service and care. No excuse – the place wasn’t busy at all. If they treated us like that must be worse for someone with no medical background who might not understand what was going on. Don’t normally write reviews but this was really bad.

  5. If I could give Sibley 10 stars I would.

    If I could give Sibley 10 stars I would. From the time I entered the ER doubled over in level 10 pain, to the time I left two days later less a gallbladder, the entire staff was amazing!

    I felt great about it because they actually listened to me. I wish I could remember every receptionist, caregiver, cleaning person (Ana thanks for the smile and how are you everyday), nurse, and doctor, so I could thank each of you personally.

    To Brian, Simonette, Walter, Rose, and Victoria, thank you for the amazing care pre- and post surgery. For the surgeons, anesthesiologists, and nurses, thanks for removing that nasty gallbladder with precision and care.

Reviews:5
Reported Loss :100 $
Severity of Scam :Extremely Low
Reported by : MichelleH123
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