Shermans Heating & Air Conditioning

if he didn't know how long they would be there

As a property owner, I called on behalf of my tenant who was dealing with a unit not blowing cold air. I called Sherman and before I could describe the specific issue I was immediately asked “who is paying for this” to which I responded, initially it may be my tenant but ultimately, I will. He responded that “until that was totally figured out the call was not worth his time.” The tone surprised me but I then told him I would pay. He then said “okay give me your credit card number and authorize 600 dollars worth of work” he continued that “it wasn’t worth his time to come out for a 30 min call if he didn’t know how long they would be there.”

Bottom-line, the logic of Sherman made no sense and he was extremely rude. The irony is two fold – 1. I and my tenant are active duty service members with no issue affording the service call and 2. My unit is so old that I am having it replaced but Mr. Sherman never let the conversation get that far and missed out on an opportunity. I hope he wakes up on the right side of the bed tomorrow.

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1 review on Shermans Heating & Air Conditioning

  1. These guys came to service our neighbor's AC.

    These guys came to service our neighbor’s AC. A dented mercedes van showed up, and a haggard looking man got out. Trash fell from the footwell of the van into the gutter. He opened the back of his truck. More trash, broken parts, broken glass fell on to the road where the neighborhood kids play.

    The door of the vehicle was left open, keys in the ignition, the vehicle beeping forlornly on the side of the road for 30 minutes. The interior was awash with trash. That’s a high degree of professionalism right there.

    What a mess! What a poor representation of the company. Their directors should be ashamed. Hopefully you will look elsewhere.

Rock Creek Court 6804
Alexandria 22306 VA US
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Reviews:1
Reported Loss :300 $
Severity of Scam :Extremely Low
Reported by : anonymous
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