Shelter Mortgage Company

Worst Customer Service

This was a mixed bag of tricks with Shelter Mortgage Company. They did a VERY good job in the speed at which they got our loan thru.

What was NOT was their OWN added in requirements to the loan such as requiring you to have two months payments in arrears.

This is for Shelter and Shelter alone to make your loan more palatable to the mortgage company they will sell your loan to.

This also uses the FHA Loan process for their own designs rather than for the groups that it was intended.

Our loan was sold in less than a month. Shelter is part of Guaranty Bank.

Guaranty Bank has the absolute worst hands down customer service department of any mortgage company Ive ever dealt with.

They are rude and loud and have a canned speech they give you rather than listening to your questions or finding out what your needs may be.

Its probably a VERY good thing that the loan was sold rather than having to deal with these folks for any length of time.

I would avoid this whole deal.

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1 review on Shelter Mortgage Company

  1. I will insist all my friends get their loan thru Shelter.

    I got my mortgage through Shelter at the Sherry Lane office in Dallas. After I had been given the run around with another lender, I couldn’t believe how competent and easy to work with Shelter was.

    My loan, considered “iffy by the other lender, was processed at record speed with a great rate and the utmost of professionalism and courtesy. I will insist all my friends get their loan thru Shelter.

Preston Road 17101
Dallas 75248 TX US
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Reviews:1
Reported Loss :2355 $
Severity of Scam :Medium
Reported by : Anonymous
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