Heather is incompetent and her boss John is no better.
They roped you in with the $4K incentives then they use the switch and bait and predatory lending practice on you.
They conspired with the sales folks at Shea Homes to make sure you don’t close timely or make it your fault somehow so they terminate the contract, keep your ernest money, then sell the house at the higher price due to the hot housing market in Denver.
There’s a reason why customers on the web are calling them Shady Shea.
In my opinion, Shea Home obviously made their money by stepping on people.
Not sure which federal agency(s) regulates builders or mortgage companies but Shea Homes need to be investigated for their unfair and unethical practices.