SF Fire Credit Union

The worst part is that the customer service

I’ve been a longtime member but am fed up. I’m closing my accounts.I always loved this credit union and recommended it to others. The best thing about it was their customer service. I could always get someone on the phone within 2 minutes and they were helpful and service-oriented.

ATM visits were free, and there were multiple ways to deposit checks: mail or phone. Whatever way you used, the funds were available immediately. The online system was old, but totally worked.All that has changed in the last year. Now you can only deposit checks by phone; if they can’t read the photo of your check, you’re out of luck.

Worse, the funds are no longer available immediately. The entire online system was redesigned and it’s been impossible to access since. I had to set up all my accounts again, my husband was locked out of our joint account for months, and our recurring transfers from other banks were all cancelled.

This all resulted in some very challenging bill-paying for a couple months, and two returned checks.The worst part is that the customer service, which used to be incredible,has gone down the tubes. Now no matter what time of day you call you have to wait for 15-20 minutes because “we are experiencing high call volumes.”

Messages sent to their online help center are never acknowledged or replied to. And the agents are no longer service-oriented. I just called to alert them to the fact that they’d charged me an overdraft fee twice for the same returned check and the agent told me smugly: “that’s part of banking.”

She offered to refund it as a “one time courtesy, but know that if this ever happens again we will not be refunding it.”I’ve been a customer for the better part of a decade and usually keep my accounts in 4 digits.

The only reason I had a returned check was because a) deposits are no longer available immediately and b) I can no longer link my accounts or do automatic transfers. So my math was off by a few dollars on paying my PG&E bill this month, and my bank charged me *twice* for the overdraft fee. And next time that happens, I’ll be out of luck? Yeah, there won’t be a next time. Bye.

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SF Fire Credit Union reviews are no way affiliated with yelp & reddit. Their business is located at 3201 California St, San Francisco, CA 94118, USA. SF Fire Credit Union could be contacted by dialing (415) 674-4800 or logging on their website sffirecu.org. SF Fire Credit Union business page on Dirty Scam received 23 consumers reviews/complaints, page views and 400$ of monetary losses. The most of the users reported the severity of the scam is High.
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23 reviews on SF Fire Credit Union

  1. so disappointing.

    Horrible customer service!

  2. maybe something wrong with the new ATMS

    All of their ATMS are broken at both their branches …. maybe something wrong with the new ATMS

  3. stupidly I gave them another chance.

    stupidly I gave them another chance. while traveling to another country I had attempted to take out money and the machine kept not working. finally went to another machine on a different part of the island and was able to get out some cash. I saw on my account a large withdrawal that I attempted but was not successful. called and was told this was a fraud claim and I needed to sign form to get my money returned. and I was assured it would be returned.

    they needed to close my card and I explained I needed to take out money as I was away from home. I was assured again I could call. they would “open” the card and I could withdraw money and it would be closed again. tried that .. .called explained I had to walk to the branch that worked that would take me a bit of time and asked could it remain open until I called back to say it was completed.

  4. I had to waste 20 mins with their on line help who was like talking to a rock.

    have been with this credit union for about 10 years. have loved it and recommended to many… but everything has changed. they migrated to a new on line system. the old one was simple but worked great and really easily. now it is horrible. one example…

    I made an online payment the person I was paying said they did not get the check. you can no longer see if the check is cleared on the site. you also cannot stop the check form the on line banking site. I had to waste 20 mins with their on line help who was like talking to a rock.

  5. I cant do this any longer...done....switching to the Police Credit today!

    Ive had multiple accounts for many years and was very satisfied with the online presence and customer service. Since their computer ‘upgrade’ I have spent way too much of MY own time in THIER upgrade synching with Quicken account. I cant do this any longer…done….switching to the Police Credit today!

  6. This company is the worst.

    I have been a member of this credit union for 4 years. They are great, wonderful. Really the best banking experience of my life. I’ve recommended them to several people.

    AND THEN, last November they rolled out the worst new online banking program imaginable. Everything went to hell. I can’t transfer money between my accounts. I can’t deposit online. And worst of all to talk to a human being I have to wait on hold for FORTY FIVE MINUTES!!!!

  7. Hi, just want to share our experience

    Hi, just want to share our experience. Originally my husband and I had mortgage at Wells Fargo and we decided to move to a more trustworthy institution. We refinanced to 15-year mortgage without any problems, it just took little longer. The lady who was helping us did a good job. Problems started when we tried to set up bi-weekly payments.

    We made our first payment on November 28th, we were told that this was a payment for December and in January our bi-weekly payments would begin. But it did not happen. So I called customer service and thought that everything was fixed (we received a confirmation letter too).

  8. Not sure what is happening.

    Not sure what is happening…are they understaffed…. maybe employees are not properly trained … or perhaps SFFCU doesn’t like when people are trying to pay off mortgages early…? Whatever it we regret that we ever decided to go for this bank. They lost our trust.

  9. the customer service agents have been very unknowledgeable in assisting me with this issue.

    I am a bookkeeper and have 2 clients with business accounts at SFFCU. They don’t download to Quickbooks, which is pretty essential. I’m recommending my clients switch banks.

    Also, while I hear other folks have good customer service experiences, the customer service agents have been very unknowledgeable in assisting me with this issue.

  10. Hi, just want to share our experience.

    Hi, just want to share our experience. Originally my husband and I had mortgage at Wells Fargo and we decided to move to a more trustworthy institution.

    We refinanced to 15-year mortgage without any problems, it just took little longer. The lady who was helping us did a good job. Problems started when we tried to set up bi-weekly payments.

    We made our first payment on November 28th, we were told that this was a payment for December and in January our bi-weekly payments would begin. But it did not happen. So I called customer service and thought that everything was fixed (we received a confirmation letter too).

    Well, to our surprise our January payment was not processed and we learned that there was supposed to be payment done in December as well and on top of it, we need to be a “month ahead”, so the biweekly plan can start. Suddenly, we owed 3-months payments!

  11. Scammer

    I too like it.

  12. went to another CU instead

    Wasn’t impressed when I went in to hear about their account offerings – went to another CU instead

  13. went to another CU instead

    Wasn’t impressed when I went in to hear about their account offerings – went to another CU instead

  14. I will switch to here!

    If I were ever to switch from a “mega bank” to a credit union, I will switch to here!

  15. This place is my second home

    the people are more friendly than the munchkins in the wizard of oz they will radiate a smile in you knowing the confidence where the finance is headed for your future I trust this place and you should too

  16. I really like the services of this bank.

    I really like the services of this bank. I was having some problem with my Credit Card and they were kind enough to send a representative called Mike at my place who was so friendly and he explained me everything in a very simple manner. And solved all my problems and the rest was easy.

  17. This is the best bank ever.

    This is the best bank ever. I moved here from Wells Fargo in when WF gouged me for overdraft fees and I’ve never regretted it for a second. I even moved far from San Francisco a few years ago and got a job with a big name bank who offers its employees premium accounts with no monthly service fees and I still refuse to give up my account with SF Fire CU.

    The only mild inconvenience I ever experienced with SF Fire CU was when they updated their website and mobile app and I had to learn how to navigate it, but of course they had dedicated phone support specialists just to help with this and now I don’t even remember what the old site looked like.

    The only fees they’ve ever charged me was when I overdrafted my account, which they’ll allow you to do up to a specific dollar amount, a feature that has saved my life at times when I was faced with emergency car repairs with rent due at the same time.

  18. A feature that has saved my life at times when I was faced with emergency car repairs with rent due at the same time.

    This is the best bank ever. I moved here from Wells Fargo in when WF gouged me for overdraft fees and I’ve never regretted it for a second. I even moved far from San Francisco a few years ago and got a job with a big name bank who offers its employees premium accounts with no monthly service fees and I still refuse to give up my account with SF Fire CU.

    The only mild inconvenience I ever experienced with SF Fire CU was when they updated their website and mobile app and I had to learn how to navigate it, but of course they had dedicated phone support specialists just to help with this and now I don’t even remember what the old site looked like.

    The only fees they’ve ever charged me was when I overdrafted my account, which they’ll allow you to do up to a specific dollar amount, a feature that has saved my life at times when I was faced with emergency car repairs with rent due at the same time.

  19. Great Service

    great bank but they do not do foreign currency exchange & should not be listed as such.

  20. Good Service

    Thanks to MMM. MMM EXTRA offers 100% per month to usual people like me. There is no bank in the world that provides this grow! Together we can do a lot! #3y56 #MMM_Extra #NetworkMarketing

  21. I'm recommending her here with all my heart.

    I’m traveling in Argentina, and had a problem while trying to buy an international bus ticket online. The Argentinean website charged several times for the ticket, repeating the same transaction over and over, until Visa stopped them.

    As a consequence all my funds were blocked by the same pending transaction. On the other hand, the ticket itself, was never issued. Trying to contact the people was impossible, and I was left in a terrible predicament.

    I called SF Fire CU and talked to Ms. May Pulido who was very kind, helpful and understanding; and when she saw I had done everything possible; she helped me by cancelling all those fictitious charges, thus liberating my account. I’m recommending her here with all my heart.

  22. I have been extremely happy since coming over to SF Fire Credit Union from BA.

    I have been extremely happy since coming over to SF Fire Credit Union from BA. I met with a financial planner, who helped me in dealing with Retirement and IRAs. He wasn’t trying to push any sort of service, just wanted to help.

    For the first time I have dealt with a financial institution that I trust! Thank you SF Fire Credit Union!! I feel very proud to be part of a community-focused institution that helps support their local members!

  23. Wow, I love them! I am moving ALL of my banking needs here!

    Wow, I love them! I am moving ALL of my banking needs here!! I am not a fireman but I figure by banking here I help them to get better terms. I had one problem: they put the wrong spelling on my checks. I let them know and said sorry we will send you more for free. If you are thinking about coming over just go ahead and do it! Blessings!

California Street 3201
San Francisco 94118 CA US
Get directions
Reviews:23
Reported Loss :400 $
Severity of Scam :High
Reported by : Anonymous
Views :

FAQs

Is SF Fire Credit Union a scam?
Yes, SF Fire Credit Union is a scam and a bad service provider as per the report filed on dirtyscam.com, They are not aggressive toward their customer satisfaction and complaint grievance.
Is SF Fire Credit Union a legit?
No, SF Fire Credit Union is not a legit business owner or provider, you should take all precautions/measures before buying or using their services.
How many reviews submitted by SF Fire Credit Union consumers?
There is/are 23 review(s) posted about SF Fire Credit Union and its indicate that the severity of the scam is High.
Where is SF Fire Credit Union located?
SF Fire Credit Union is located at 3201 California St, San Francisco, CA 94118, USA.
How much monetary losses incurred by SF Fire Credit Union customers?
400 $ monetary losses incurred by SF Fire Credit Union customers.