SF Fire Credit Union

The worst part is that the customer service

I’ve been a longtime member but am fed up. I’m closing my accounts.I always loved this credit union and recommended it to others. The best thing about it was their customer service. I could always get someone on the phone within 2 minutes and they were helpful and service-oriented.

ATM visits were free, and there were multiple ways to deposit checks: mail or phone. Whatever way you used, the funds were available immediately. The online system was old, but totally worked.All that has changed in the last year. Now you can only deposit checks by phone; if they can’t read the photo of your check, you’re out of luck.

Worse, the funds are no longer available immediately. The entire online system was redesigned and it’s been impossible to access since. I had to set up all my accounts again, my husband was locked out of our joint account for months, and our recurring transfers from other banks were all cancelled.

This all resulted in some very challenging bill-paying for a couple months, and two returned checks.The worst part is that the customer service, which used to be incredible,has gone down the tubes. Now no matter what time of day you call you have to wait for 15-20 minutes because “we are experiencing high call volumes.”

Messages sent to their online help center are never acknowledged or replied to. And the agents are no longer service-oriented. I just called to alert them to the fact that they’d charged me an overdraft fee twice for the same returned check and the agent told me smugly: “that’s part of banking.”

She offered to refund it as a “one time courtesy, but know that if this ever happens again we will not be refunding it.”I’ve been a customer for the better part of a decade and usually keep my accounts in 4 digits.

The only reason I had a returned check was because a) deposits are no longer available immediately and b) I can no longer link my accounts or do automatic transfers. So my math was off by a few dollars on paying my PG&E bill this month, and my bank charged me *twice* for the overdraft fee. And next time that happens, I’ll be out of luck? Yeah, there won’t be a next time. Bye.

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6 reviews on SF Fire Credit Union

  1. SF Fire Credit Union Is Scammer.

    Ive had multiple accounts for many years and was very satisfied with the online presence and customer service. Since their computer ‘upgrade’ I have spent way too much of MY own time in THIER upgrade synching with Quicken account.

  2. stupidly I gave them another chance.

    stupidly I gave them another chance. while traveling to another country I had attempted to take out money and the machine kept not working. finally went to another machine on a different part of the island and was able to get out some cash. I saw on my account a large withdrawal that I attempted but was not successful.

    called and was told this was a fraud claim and I needed to sign form to get my money returned. and I was assured it would be returned. they needed to close my card and I explained I needed to take out money as I was away from home. I was assured again I could call. they would “open” the card and I could withdraw money and it would be closed again.

  3. Save yourself a lot of trouble and stay away from this credit union!

    Save yourself a lot of trouble and stay away from this credit union! I have run hundreds of thousands of dollars through this institution and they have provided the absolute worst customer service I’ve ever received.

    They have repeatedly blocked payment transactions with no reasonable explanation. Conducting business with this institution has damaged my credit and cost me thousands of dollars.

  4. switching to the Police Credit today!

    Ive had multiple accounts for many years and was very satisfied with the online presence and customer service. Since their computer ‘upgrade’ I have spent way too much of MY own time in THIER upgrade synching with Quicken account. I cant do this any longer…done….switching to the Police Credit today!

  5. This used to be the best financial institution ever.

    This used to be the best financial institution ever. It is now clearly the worst based on the total collapse of all customer se4vice over the last two weeks. And it is not getting better. I plan to close my accounts soon and recommend everyone steer clear of this place .it is chaos.

  6. years at the Credit Union it looks like its time to leave

    After 40 years at the Credit Union it looks like its time to leave. The new banking conversion has been the disaster!!!! Lost information, hours of phone calls.. Still not resolved.

California Street 3201
San Francisco 94118 CA US
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Reviews:6
Reported Loss :400 $
Severity of Scam :High
Reported by : anonymous
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