I’m the outlier Serenity Tax & Accounting, so perhaps it’s just been bad luck, but I’m sorry to report that I have had a very disappointing experience.
Last year I had a great intake meeting, but communication completely fell apart after that.
I never heard from anyone that my taxes had been prepared and were awaiting my approval.
When I followed up, it took multiple communications on phone and email before the office sent me the documents.
In the end, there was a significant error and I owed hundreds of dollars that they’d overlooked (and I had to contact the office multiple times before I finally got an explanation about what happened).
This year, they’ve set up an online portal to make communication and submitting documents easier, but registration for the portal didn’t work and the office hasn’t responded to my question about that.
I will be taking my business elsewhere.