Selene Finance

Worse Service

Awful! Run away if you can. Selene Finance told me my home was in active bankruptcy litigation. I’ve never filed for bankruptcy.

I had a near heart attack and spent hours trying to resolve the situation (they refused to talk to me and provided my supposed lawyers info, who denied having any file or case).

The company then discovered it was an error in flagging my home when it was a neighbors home that was in litigation.

They then proceeded to give me the neighbors name and property address (major privacy violation).

This was in addition to several other issues. I’ve never been able to make a payment online.

They call like a collections company if you’re even five days late on your mortgage payment.

Never experienced worse service from a finance company!

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Selene Finance reviews are no way affiliated with yelp & reddit. Their business is located at 4201 Southwest Fwy, Houston, TX 77027, USA. Selene Finance could be contacted by dialing (713) 625-2000 or logging on their website selenefinance.com. Selene Finance business page on Dirty Scam received 35 consumers reviews/complaints, page views and 6458$ of monetary losses. The most of the users reported the severity of the scam is Extremely High.
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35 reviews on Selene Finance

  1. ABSOLUTELY terrible!!!!

    Terrible!!! We fell behind on our mortgage and our loan was sold to Selene. Our interest rate when from 3.25% to 6.0% and our payment increased by nearly $300 a month… but what could we do about it?? We never got our tax form for 2018 and it’s NOT available online.

    I called to get a replacement. The first call was disconnected as soon as the rep picked up, and the second rep took SEVEN minutes to verify my identity. I asked for a supervisor and she LAUGHED pretending she couldn’t hear me on the line then hung up.

    I called back again, they wouldn’t transfer me to a supervisor until I did all the verification AGAIN then kept me on hold for 28 minutes. The rep claimed the ONLY SUPERVISOR available was still on another call and transferred me to a nameless voicemail, even though I told her I didn’t want to be transferred. ABSOLUTELY terrible!!!!

  2. I'm tired of the run around and obvious deception at this point.

    I have been trying for over 6 months to get documentation from Selene Finance to show where a $850 payment I made in August of 2018 was deposited into my escrow account. Every time I talk to customer service they tell me it was put to my escrow account, but they cannot provide me any documentation.

    I haven’t received anything in the mail or email, which I have requested several times now. I’m tired of the run around and obvious deception at this point.

  3. Absolutely terrible customer service.

    Absolutely terrible customer service. If given a choice, do not use this company…ever!

  4. NOT recommended.

    Customer Service is lacking, I’ve been on hold for 15 min!

  5. I am not satisfied at all!!

    They’re using coercion and fraud account handling practices to force account holders into poor standing by restricting methods of account payment, and/or payment schedules. They intentionally misapply/mishandle/withhold or lose payments entirely as a result, against the directive narrated on the method of payment and/or against the wishes of the customer.

    Three payments-two of which that were due for the current month but paid in the previous month on schedule-were misapplied even though they were marked/confirmed as biweekly payments. The third payment was MIA…first told it hadn’t arrived, second was told it was sent back, and third time told “it literally just arrived yesterday” (two weeks late, which has never happened before, and it was mailed out direct early as usual by the bank).

  6. Not Service Provide.

    I was told plainly that I have go back to full payments to avoid this “issue” in the future. They’re refusing to process biweekly checks mailed directly from the bank as payments; instead the biweekly option is only available by using their own ACH program.

    Payments that are sent biweekly are being processed as partial payments and end up sitting in suspense/misapplied instead of being applied as designated upon arrival.

    Regardless of the payment amount or schedule, they should be processed immediately as directed! These people knowingly put a customer into a position where they could end up with late payments due to Selene’s inability to correctly handle account payments!!

    To top it off, the attitudes by at least 2 out of the 5 I spoke with were rude, condescending, and dismissive. When callbacks were requested, they were not provided by all but one representative.

    All I can say is if you’re unfortunate enough to end up with Selene Fiannce, GET OUT AS QUICKLY AS YOU CAN. CYA, and keep ALL your documentation when dealing with these slimy people.

  7. THIS IS THE WORST COMPANY STAY AWAY!!!!!!!!

    This is the WORST company ever!!!!!!!!!! I have owned 5 different homes with NEVER any issues. My mortagage was sold off them over a year ago and the nightmare began. Shortly after I started to receive monthly statements asking to contact them that I was either in bankuptcy or deflault NEITHER ARE TRUE!

    We have spent countless hours on the phone with consumer service with promises to escalate the issue and no return calls. They will only accept paper checks through the mail or they online automated withdrawals (which I refuse to ulltize because of poor service) as result there is 2-3 weeks lag in a payment being posted totally absurd.

  8. This is the worst mortgage lender ever!

    This is the worst mortgage lender ever! I would give them a zero if that was an option. I paid every mortgage payment on time for years, but when I was finally able to sell my townhouse they took 2 weeks to release the payoff information to the closing attorney. I would try to call and they would not release it, saying they could not discuss it because I was represented by an attorney.

    How does a mortgage company not know that the closing attorney does not represent the seller, but instead represents the mortgage company of the buyer? Furthermore, when the closing attorney’s office called, they said they could not release the payoff info to them either. The closing had to be pushed back nearly a week! After all of that they still did not have the payoff correct.

  9. After all of that they still did not have the payoff correct.

    After all of that they still did not have the payoff correct. They still had over $1300 of my money in escrow. They mailed that check way after the fact to the closing attorney’s office, which had no further interest in my case, instead of mailing it to me.

    I did not get the check until about 6 weeks later. They also changed their website to where it costs $30 to make an online payment! I learned this a month or two before I sold the house, and I had to mail the payment in because no one is going to pay a $30 fee to make an online payment. This business is extremely incompetent and needs to be put out of business.

  10. I hope it will come soon.

    This has to be the worst mortgage company! I like to pay using Bill Pay. Send on the 1st of the month and money scheduled to reach Selene on the 10th. Well, their “debt collectors” start calling right away for the money. I explain how bill pay works, but no one takes notes so you have to explain any issue again and again. The address I am sending the payment is the one Selene provided; I hope it’s correct.

    Now, I have a problem with on-line service. I tried to register so I could look at my account but somehow my password was messed up. So I tried to reset the password. Nope! No can do! Can’t reset password without being registered and I can’t get registered without a password change.

    It’s like a catch 22. They think I should get a new email address; I suggested they get me some technical support. I hope it will come soon.

  11. Scammer

    We have letters from Selene stating send proof of August 2014 payment we did and Selene stated oops sorry it was Septembers that was missing, we sent proof of Septembers payment and then it goes back to August was missing.

    My husband and I recently sold the house and cannot obtain a construction loan because Selene has reported us late 15 months straight because of this mess. We have contacted Selene again disputing the late reporting on our credit and still have not heard anything from them with the exception of another 30 notice to add to our collection.

  12. Customer Service is lacking

    Customer Service is lacking, I’ve been on hold for 15 min!

  13. Scammer

    Customer Service is lacking, I’ve been on hold for 15 min!

  14. Selene Finance is a terrible mortgage company.

    Selene Finance is a terrible mortgage company. I have been going through the same issue with them for almost 3 years. I went through a loan modification with them and they were reporting me as late to the credit bureaus. When in I first notice the bad reporting I contacted them and an agent told me it would be corrected when the modification was done. After the modification process the reporting was still there.

    I tried disputing this with 3 credit bureaus and it was not changed. I later tried to dispute this information with Selene and they still refuse to make this right. So, today I call to speak with someone by the name last name of Ramsey. He was extremely rude and so,

    I asked to speak with his supervisor or another supervisor and he refused. They have failed to show me proof that I was ever late making a payment because it does not exist. I have had a previous modification with another loan company and I never had an experience like this before. If you have a mortgage and your loan is sold to Selene Finance, please do everything you can to find another one.

  15. Bad Service Provide

    I tried to contact this shady company with the shady website and fake images and voicemail only # but was not able to get a hold of anyone nor did anyone call me back or return my emails.

    Fast forward last Friday my insurance company calls me telling me they received a letter from Selene stating the house was vacant. WTF the house has had tenants for almost a year,

    Even if no one was in the house for months, my mortgage is always paid, my insurance is paid, utilities paid and someone is maintaining it. I told insurance company everything that was going on, the notice, the shady company, the rental (which the house is insured as and has been for over a year)

    We tried to contact Selene, day 1 on hold 1 hour, day 2 on hold 48 min. day three the guy just kept repeating himself “contact insurance company” That is all he said. How does that explain why someone came to my house, put an abandoned notice on door like they do before a foreclosure and then send a letter to my insurance company. They never tried to contact us first.

  16. The worst.

    the worst. overcharge for everything especially the year reveiw

  17. I would have vanished from them.

    This is not a good company. They have a poor customer service relationship, do help customers. I have been with this company for over ten years. The talk to you on the phone crap, and they would add all types of exorbitant fees and charges to send you into foreclosure and take their property from you. that is their aim. I wish my credit was not bad, I would have vanished from them.

  18. Bad Service Provide

    This is worst customer service ever!! We have tried to get an “expedited pay off” for a closing since May 10th. We should have had it within 24-48 hours. It’s now May 18th, we still don’t have the pay off, the transaction is supposed to close in 2 hours, and the seller is leaving for Germany on Sunday. Apparently there are actual people that send out the pay off statements but you aren’t allowed to talk to them.

    I’m also pretty sure that the “manager” I spoke to wasn’t in the United States. The VA needs to know how horrible this loan servicer is. I will be contacting the VA to file a complaint as well as suggest the seller do the same.

  19. They still will not send me a statement, or allow me to pay online.

    I had to go thru a Chapter 13 Bankruptcy three years ago – for two years I could still make my payment on line thru Selene Finance with no issue. All of a sudden I could not.

    After several phone calls and emails they told me it was because of my Bankruptcy, even though my Attorney three times sent them a letter telling them they could talk with me and send a statement.

    They still will not send me a statement, or allow me to pay online. I have to blindly send a check thru the mail with my account number on it. Now they have a new portal and I can’t even look at my account.

    It will be another three or four emails and hours on the phone to find out what it going on. They are a horrible company and know nothing about customer service or good business.

  20. They are a horrible company and know nothing about customer service or good business.

    I had to go thru a Chapter 13 Bankruptcy three years ago – for two years I could still make my payment on line thru Selene Finance with no issue. All of a sudden I could not. After several phone calls and emails they told me it was because of my Bankruptcy, even though my Attorney three times sent them a letter telling them they could talk with me and send a statement.

    They still will not send me a statement, or allow me to pay online. I have to blindly send a check thru the mail with my account number on it. Now they have a new portal and I can’t even look at my account. It will be another three or four emails and hours on the phone to find out what it going on. They are a horrible company and know nothing about customer service or good business.

  21. We need help saving our home!

    If I could leave 0 stars I would. Selence Finance is the worst finance company that I have ever had to deal with. I am an American disabled vet and my wife is disabled by the state. They are foreclosing on my home and scheduled a sale date without even notifing my family.

    We received a letter in the mail on April 19 informing us that our home would be sold on April 30, 2018; not even a full 11 day notice. I called the court house where the case was filed with and they said a notice had been mailed to me by the finance companys attorney.

    They mailed it to my old address in Florida; which we hadn’t lived in over 2 years. The finance company new we were receiving mail at our home address because they have been sending mail to us. I tried working with Selene and they refused to take my payments.

    I have not received any correspondence from them about the sale of my home until this letter from the attorney 11 days from the sale date scheduled. This finance company is absolutly the worst. We need help saving our home!

  22. Do NOT under any circumstances do any business with this company.

    Do NOT under any circumstances do any business with this company.
    I can tell you from experience that Selene Finance deliberately sets you up for failure so they can foreclose on your home and then buy the property back at auction so they can then jack up the price and sell it again.

    Anybody who works for this company will never be welcome in my home that Selene will never have the opportunity to try to foreclose on.

  23. Never Again

    Incompetent and predatory.

  24. This company is ridiculous!

    This company is ridiculous! They “say” they sent info regarding an increase on escrow account, but funny I receive everything else but that so I try to make my “regular” payment that I have had for 6 months since I have been “bought” by this horrible company and they tell me I can’t make a partial payment.

    WTF..it’s not partial it’s a payment minus the $135 that you didn’t bother to inform me of…I’m so over this company! NEVER EVER USE THEM!!!!!!!!!!!!!!!!!!!!!

  25. NEVER EVER USE THEM!

    This company is ridiculous! They “say” they sent info regarding an increase on escrow account, but funny I receive everything else but that so I try to make my “regular” payment that I have had for 6 months since I have been “bought” by this horrible company and they tell me I can’t make a partial payment. WTF..it’s not partial it’s a payment minus the $135 that you didn’t bother to inform me of…I’m so over this company! NEVER EVER USE THEM!!!!!!!!!!!!!!!!!!!!!

  26. My husband died after our loan was sold to Selene.

    My husband died after our loan was sold to Selene. They are horrible! They do not post payments correctly and then want to forclose. Thanks jerks! As though my life wern’t complicated enough trying to probate his will. Do not recommend!

  27. They didn't even give us a chance to get a counter back to them.

    Worked on a short sale for 3 years with Selena Finance, continuously lost paperwork, appraisals ordered and cancelled and the Grand Finally – Received a counter on June 26and they sold it at auction.

    Ebony Davis did nothing to postpone the auction and just let it go after all the work the seller and I did to save the property from foreclosure. SOOOOO very sad. Needless to say they are a horrible company. They didn’t even give us a chance to get a counter back to them.

  28. It is the worst case anybody can imagine.

    There should be most negative rating for Selene Finance. The property is in New York and since several years this property mortgage has been sold from Bank of America to Nations Star and then to Selene. Since last 8 months there were buyers coming through a real estate lady MLS listing and Selene turned it down because it has to be much higher.

    In the mean time taxes on the property and Condo Association is tacking $1,000 a month which is impossible for me, since I am 77 years old and have to live with my daughter away from there. It is more than $70,000 with tax and Condo Association fee and they are filing deficiancy judgement. It is the worst case anybody can imagine.

  29. I would not trust his company with a potato gun.

    I would not trust his company with a potato gun. Their customer service is a joke I have had better and more professional service from McDonalds. I had storm damage done to my home October of last year.

    Contractors in my state refuse to work with them because of the hoops and red tape Selene wants to force them to jump through to get paid. Mean while my check from the insurance company sits in an escrow account and they collect the intrest.

  30. Selene finance has the absolute worst customer interaction and business plan I've ever come in contact with.

    Selene finance has the absolute worst customer interaction and business plan I’ve ever come in contact with. They allow properties to fall into complete disarray and lose money on virtually everything they touch. Their REO properties are a sight to behold.

    This is due to the fact that they will NOT spend money on anything “necessary” to their ultimate goal….which I believe is adhering to government regulation, only. This ensures losses to their parent company, and write-offs in the end.

  31. After my mortgage was transferred 3 times in a year, I needed a modification.

    Why can’t I give them 0 stars. After my mortgage was transferred 3 times in a year, I needed a modification. I faithfully paid my mortgage for 11 years. Got laid off and 6 months later the only thing Selene wants me to do is file a modification.

    this means, I pay more for my mortgage and I need to pay for another 40 years. I am 63. They are the rudest people around. No one ever calls you back and their voice mails will state only leave one message.

    I signed the modification after taking a day off of work to do this and I got the modification back because they had the wrong lender on the paperwork. Now they are demanding that I pay for a notary all the while it was their mistake. I’m selling my house. I’m done.

  32. The fact that Selene Finance has not been shut down is mind blowing

    The fact that Selene Finance has not been shut down is mind blowing! This company is an absolute nightmare. Their website and phone system is down nearly every time I try to make a payment. The two times I was able to reach a customer service rep… both her attitude and professionalism were terrible! I have been trying to reach them again for over a week to make a payment for January.

    Their voicemail has said the “office is closed” every time I call. All of my calls were made during normal business hours last week. Today is Monday, MLK Day and their voicemail has changed to “closed for the holidays”.

    Their automated phone system should accept payments regardless of holidays and office hours especially considering their website does not accept payments due to constant “errors”. Not being able to make my payment today will force me to be late. I have never been late on a mortgage payment until my mortgage was bought by Selene. I have owned my home for 10 years.

  33. They thoroughly suck.

    They thoroughly suck. Evicting people at Christmas time.

  34. This company and all other like them need to be put out of business and the management put in jail for a very long time.

    To be exact Selene Finance is a management company for big garbage banks like Bank of America. So who ever had your loan to begin with still has your loan they have Selene manage the account because with them not being a bank, they are not under the microscope like BOA, Wells Fargo and the rest from the banking commission.

    They have to be regulated by some one. I think the person that has perceived a class action suit has a very good idea. I believe that Selene should also face criminal charges.

    I am closing on a new loan and Selene is trying to add a months payment and over $1000.00 in interest on top of the payoff amount. Selene works for Bank of America in managing my mortgage they don’t hold it but they have to do whatever BOA tells them to and BOA does not want to lose that $700.00 a month interest so a modification or refinance with Selene will never happen.

    Somebody reading these has to know how to bring charges against Selene for extortion and unethical business practices. Selene is just a crap extension of the banks they work for. In my opinion the employees are liars, lackey’s and harassing jerks. The company is unethical, unprofessional. Stupidity seams to run rampant. This company and all other like them need to be put out of business and the management put in jail for a very long time.

  35. Not being able to make my payment today will force me to be late.

    The fact that Selene Finance has not been shut down is mind blowing! This company is an absolute nightmare. Their website and phone system is down nearly every time I try to make a payment. The two times I was able to reach a customer service rep… both her attitude and professionalism were terrible! I have been trying to reach them again for over a week to make a payment for January.

    Their voicemail has said the “office is closed” every time I call. All of my calls were made during normal business hours last week. Today is Monday, MLK Day and their voicemail has changed to “closed for the holidays”. Their automated phone system should accept payments regardless of holidays and office hours especially considering their website does not accept payments due to constant “errors”.

    Not being able to make my payment today will force me to be late. I have never been late on a mortgage payment until my mortgage was bought by Selene. I have owned my home for 10 years.

Southwest Freeway 4201
Houston 77027 TX US
Get directions
Reviews:35
Reported Loss :6458 $
Severity of Scam :Extremely High
Reported by : Anonymous
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