I just got off the phone with Nicole Reiss, the Director of the California Street location Physiotherapy Associates who informed me that they would not be able to take me on as a client because of apparent “No Shows & Cancellations”…
I informed Nicole that for all previous appointments that I could not make, I called ahead and canceled outside of one instance. I also told her that I was actually canceled on the MORNING OF an appointment by a receptionist who informed me that the PT I was scheduled to work with had jury duty – this subsequently canceled my appointment later that week as well. I did not reschedule at that time, and left town for Thanksgiving the next day. I called today to reschedule and that was when I had the conversation with Nicole.
Even after I communicated the above, Nicole proceeded with her automated response that they will not be taking me on as a client. I asked her if she could respond to what I said and again she responded with the same response.
I felt her demeanor was incredibly rude and inconsiderate – especially in light of the fact that it was clear that their receptionist was incredibly unorganized and at fault for the miscommunication.
This experience was incredibly disappointing . . .