I spoke to Willie today who was ever so pleasant when we began speaking. But as soon as I mentioned that I was interested in the down payment assistance program things went downhill from Security America Mortgage.
I told him that I was working with a lender already and considering switching to Security Mortgage since they are the lender for property I was interested in.
Explained to him my situations and he repeatedly cut me off downplaying the entire down payment assistance program and basically telling me how it was useless.
He then told me that he could get me into a down payment assistance program that would give me a 4.25% interest rate with $10,000 in assistance but that none of the assistance money would go towards the down payment, that it would go towards lender fees, an upfront lump sum of mortgage insurance, and an upfront lump sum of the taxes for the property.
I then started to ask him questions to get a better understanding of what he was telling me and he flat out told me that I was better off staying with the lender I was with and that he had another call to answer.
I was outdone!! It’s already frustrating enough and physically, emotionally, and mentally draining going through the house buying process, but to have to deal with this kind of rudeness, unhelpfulness, poor customer service, a person with no care whatsoever for what you’re going through, makes matters a whole lot worse!
Willie seems to be after the quick money and anything else that is a hassle or if you don’t have your down payment money ready to roll, he doesn’t have time to deal with you. I can’t speak for the company as a whole, but I would NEVER recommend anyone to choose Willie to assist based on this experience.
Which makes Security American look horrible as a whole in my opinion, therefore I would never recommend anyone to seek their services in the house buying process.