Seattle MINI

Extremely Disappointed and insulted

I don’t think I have ever been so insulted before by a dealership. And that is saying a lot since car dealers don’t have the best reputation in general. I Have been trying to speak with sales representatives to try and lease a countryman all4.

I was speaking with someone through email to get some basic numbers before making the trip to see if we are on the same page. I had another offer for another dealership and different vehicle and wanted to see if they could match their deal since I liked the mini more than the other vehicle.

After going back and forth a few times the sales associate felt it was a good idea to be rude when he couldn’t beat the numbers of the other dealer and imply that I must not know what was offered, don’t understand how leases work, or that I am lying because the deal is too good.

I assume my being a woman means I have no idea how leasing vehicles work (despite leasing from BMW and Acura previously and having no problems getting great deals). After I respond to him telling him that his attitude was not necessary, that I am well aware of the details in the lease offer and that if he couldn’t match those numbers all he had to do was politely tell me so, instead of being insulting…he never responded.

I get a call from a manager the next day telling me they could come close to the deal and call him to discuss. I am at work and it is much easier for me to email than call and spend 30 minutes on the phone while I am working. So I go on the site and start a chat with one of their associates. They introduce themselves via chat, and I then tell him what I am looking for and he just disappears. Never responds. Never says a thing. I wait for ten minutes for any response in the chat and he never comes back.

So I finally get a minute at work and call the dealership and ask to speak with a manager. I am transferred and he answers the phone “yeah?”….umm… Yeah? WTF is yeah? Are you not a manager selling $30 to 50K vehicles and running said dealership? Regardless I say hello?…and he hangs up on me. I call back and speak with the woman who transfer calls again, who is very nice, and tell her I was hung up on, she apologizes and says she will transfer me again. He picks up again, says nothing, and just hangs up the phone after I hear him speaking in the background.

I’m not sure if this is how Mini always runs their dealership, but it seems kind of messed up that 3 different men were rude, disrespectful and condescending in the span of 2 days speaking with them. The only decent person I spoke with was the woman who answered the phone.

Extremely Disappointed and insulted. I guess they get enough business that they don’t need to be polite or respectful. (Or answer the damn phone with a “hello, this is Allen the manager at Seattle Mini”, instead of “yeah” and then hangup on someone)

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8 reviews on Seattle MINI

  1. I would never go back.

    Total crooks, watch out, they will screw you over on price.

  2. Bad Service Provide.

    Secondly, they need to be taught how to be a little considerate. They seem to be quite arrogant for such customer-facing positions. They would have no hesitation in refusing service by using lame excuses. They do not hesitate to bother customers to come back multiple times unnecessarily rather than help resolve issues sooner.

    Thirdly, they could use some better learning about customer co-ordination, courteous behavior, and common sense rather than go by textbook like statements.

  3. But Seattle Mini and MiniUSA's customer service have absolutely atrocious

    We made a huge mistake when we towed our 09 Mini Cooper S to Seattle Mini of WA all the way from montana. After months and $2000 spent, I had purchased my ticket to come get the vehicle and they texted us 2 hours before my departure saying we had to pay for a part, dispite them breaking it.

    We called and submitted a complaint to Mini USA, and it’s been 3 weeks without a single contact from them or the dealership. Our previous experiences with Mini Dealerships have been wonderful. But Seattle Mini and MiniUSA’s customer service have absolutely atrocious

  4. What are they trying to hide

    My review is based on my experiences with one of the sales people in the used car department – Peter Liu. He seemed like a nice chap and was eager to sell me a car. I was looking at other small cars, but had my heart set on a Clubman.

    It would have been an easy sell for him, as I had the cash and had already test-driven the car. However, when I asked if I could have a trusted ( and MIni certified) mechanic check out the car, Peter’s attitude changed from helpful to hostile. He said an outside mechanic would find something wrong with the car and I would want a lower price.

    Surprised, I said yes, if there is something wrong with this car that you are not telling me, I will want a lower price. This, in fact, is why one has a used car looked at by a third party! I don’t know whether this behavior is part of the Seattle Mini policy, but it was enough for me to quickly realize that I could not trust them. What are they trying to hide?

  5. but I wouldn't buy another MINI or recommend it to anyone I know.

    I used to think the Seattle MINI Dealership was OK after a not-great experience in Fife, but honestly, my dealings with their service department have left me in a place where I’m not only not taking my car there, but I wouldn’t buy another MINI or recommend it to anyone I know.

  6. I have had my car there twice since I bought it, both times on warranty issues.

    Seattle Mini is totally incompetent when it comes to customer service. I have had my car there twice since I bought it, both times on warranty issues. The first time I took it to them was for a leak in the radiator. They installed a new radiator just fine. Now they opted to do the tie rod ends as they said that they needed replacing also, so o.k. fine they did it without asking but that was o.k. as I wasn’t paying for it anyway.

  7. too bad people in the lobby and in the lot who wanted to spend money left..

    Went there on Saturday for “customer appreciation day” to buy a mini…..stood around for 45 minutes waiting for someone to even acknowledge me. Nothing.

    More than 3/4 of the staff was having pizza in an office and watching youtube or something on the computer because they we all laughing and having a great time…..too bad people in the lobby and in the lot who wanted to spend money left..

  8. I'm so happy with my new Countryman PHEV!

    I’m so happy with my new Countryman PHEV! Devin and Glen were the best! I have owned 2 Mini Cooper S in the past and when looking for a new car in the “cross over SUV” size and didn’t really think about MINI as an option.

    I looked at Honda and Toyota and even with the Hybrid options, I just was only marginally impressed with their offering. Devin listened to my story about what I was looking for in size (I am a freelance photographer and often carry a lot of equipment around) and fuel economy.

    He pointed me in the direction of the Clubman and Countryman. After test driving each and going over their relative merits, I was really torn because I loved them both! Devin gave me some information about the PHEV and frankly, that sealed the deal.

Reviews:8
Reported Loss :4000 $
Severity of Scam :Extremely High
Reported by : Anonymous
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