This will be an ongoing review as we have just contracted San Francisco TIC Financial Services and I have yet to fully arrive at an opinion.
I will adjust it up or down and provide additional relevant commentary as I have more information.
Firstly, the only other review, 5-star review is by the owner, Theo, passing himself off as a customer.
I don’t have a problem with owners writing their own reviews, however, they should disclose that in the review itself, which is quite clearly not done in this instance.
Passing yourself off as a customer instead of a business owner seems rather misleading, biased and not in the spirit.
The good We are a new TIC and SF TIC Financial Services set us up quickly.
None of us had ever lived in or managed a TIC. Naturally, we were confused with the financial management aspect of running it and we were able to quickly turn to Theo for help. Kudos there.
He set us up rapidly and gave us the right instructions based on our reserve study/budget and initial deposits.
He manages our bank account, bills each unit monthly and makes sures all of our services; water, maid, electric and taxes are paid in a timely and reliable manner.
We pay a monthly fee of $180 for six units or $30/unit or $2160 annually, plus start-up costs which I will add to the review.
What was great about this, is that we had to do nothing ourselves.
Theo is very responsive, competent, confidence engendering and helpful.
If that were the end of the story I would give him a 4- or 5-star rating.
The bad I wanted to get a copy of our budget in Excel or Google Spreadsheets, so I could make my own financial projections.
For this, I was told that we would have to pay an extra $35/monthly fee for “additional reporting”.
For that price, I could certainly fat-finger the numbers into a spreadsheet myself.
I was told that this is a very complicated and time consuming process in QuickBooks.
I am not a QuickBooks maven, so I can’t really back up my statement that I find this claim highly dubious that it’s such an effort to output an Excel or CSV file.
I am torn on rating this business. I think the annual fee of $2160 is rather high for what is basically a budgeting and bill paying service (and not an accountancy service).
If simple requests such as getting copies of our bills and budgets in Excel as opposed to pdf were met with “can-do” instead of an “up-sell” fashion, I wouldn’t hesitate to give this service a three- or four-star rating.
I still may revise my rating and rate it such depending on how the rest of the year pans out.
Knowing what I now know, I would keep track of the information myself and hire an accountant at the end of the year to reconcile the books.