Sakuma Realty

Extremely Unhelpful, Incompetent, And Unprofessional

Extremely unhelpful, incompetent, and unprofessional.We had booked a condo in advance through Mary McClaflin and received confirmation emails.

A week before our trip, we called again to triple check. She CONFIRMED it.

We asked for our unit number, but it didn’t match up with our email, so we asked about that.

Then she said “That unit was sold & we don’t manage it anymore!” DESPITE the fact that we got confirmation emails WELL in advance and planned our trip believing we had a unit.

Even during the call, we were lead to believe we had a unit until WE called her out on her mistake.

She is unable to rent us another unit in her property because they are all booked already.

Any new place we book (IF we are able to book so last minute due to her mistake) will be extremely expensive.

This company’s mistake has massively inconvenienced us– you would think there would be some effort beyond “Oops, I rented you a UNIT I DON’T EVEN OWN” and “The other unit that I gave you the wrong number for, actually is someone else’s too.”

Not sure how anyone makes a mistake this colossal, twice. They would not have even noticed, had we not triple checked & called.

I guess even a confirmation email from a business doesn’t confirm anything.

What would have happened if believed the confirmation email and her initial phone call, & went to the other unit number she told us, only to find out that we do not have a rental? Not worth going through, ever.

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1 review on Sakuma Realty

  1. Bad Service Provides

    It seems impossible to get a hold of Mercie Nahaku. We were looking for a place so we called her up. Unfortunately she was so busy handling other things at the office so she asked that to call her son for show times. Same day trying to get ahold of her son,

    he texted and said to just go ahead and go to the apartment and see for ourselves which he had already given us the code number for us to have access to the unit. My husband and I did went to check out the place. Upon arrival we noticed two sets of application on the kitchen counter top.

    We called mercie abt em and she said to fill out application, bring in 2 pay stubs, and a check for 1,000. She said the check would be our deposit if we do get approved.

South King Street 1773
Honolulu 96826 HI US
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Reviews: 1
Reported Loss : 3214 $
Severity of Scam : High
Reported by : Anonymous
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