Uncaring, unsupportive, blindly-pay-big-money-in-advance type of service:The senior executive–who took care of me always, from the beginning–was often short-tempered with me; his seemly unsympathetic attitude truly made my two or three visits to Safe Harbor a very saddening experience.
Also, the rather inexperienced team of young certified assistants (who seem to be undergoing training on the job) at times got too involved in asking me irrelevant questions which rather interfered with the flow of my discussion with the senior executive.
Uncaringly asking for money in advance, the senior executive, from my very first visit, suggested I go somewhere else, which left me wondering if he is really capable of dealing with complex work. Even though he is an admirable person and, at times, shows a gentle side in his personality, his asking for surprising,
larger-than-customary amounts of money in advance without providing me the very specifics of the costs of the work to be done compels me to wonder if he really cares about a job well done rather than the profit made in advance.Despite realizing that Safe Harbor, sadly, did not provide me with caring and supportive service,
I admit that the senior executive did guide me through compiling all the documents needed for my filing and he kindly and willingly wrote me a refund check with the amount he charged me in advance.However, the senior executive’s sudden outbursts of short temper, his surprising, seemingly arbitrary,
larger-than-customary requests for advance pay, and his rather inexperienced team of young professionals merit, at most, a one-star rating from me.