This is the worst excuse for a mortgage holder I have ever encountered. We refinanced our loan and ended up with RoundPoint Mortgage Servicing.
The first year, they doubled our tax amount in error, and we’re just going to increase our house payment by $500 s month.
It took several phone calls and taxes to get them to correct their error.
Each year, they paid our homeowners policy late, to the point that we received a cancellation notice.
This year was a nightmare, apparently they moved their servicing office without notifying insurance companies, or having mail forwarded.
They also failed to update phone numbers, so along with our cancellation notice we got a notice from Round point threatening to force their property insurance on our loan.
They had the escrow…We had invalid phone numbers at the old servicing address, and the 800 numbers were overloaded with calls. Can’t imagine why…
The only way we got this fixed was calling the Ombudsmen.
It was miraculously taken care of immediately, but for good measure, they sold our loan, which suits me fine.
If you have problems, call the Ombudsmen, they seem to be able to get things resolved.