Roundpoint Mortgage Company

Frustrating

The level of ineptitude of Roundpoint Mortgage Company is staggering.

I have been calling in every two weeks as they continue to hit me with late fees even though I’m paying nearly double the amount owed, and doing it on a bi-weekly basis.

They apparently don’t know how to process the extra payments.

On top of that, they didn’t pay my insurance company out of escrow.

Yes, that’s right. I went a full year without insurance.

When confronted with this they simply acknowledged it and offered me a refund of the escrow.

Just imagine what could’ve happened had their been an catastrophic event.

I could’ve lost my home because of their ineptitude.

To be clear, I did not choose them. They bought my loan.

I have no choice except to continue using them which is the most frustrating part of it all.

Is Roundpoint Mortgage Company a scam?
Roundpoint Mortgage Company is a scam and a bad service provider as per the report filed on dirtyscam.com. They are not aggressive towards their customer satisfaction and complaint grievance.
Is Roundpoint Mortgage Company legit?
First Roundpoint Mortgage Company is not a legit business owner or provider. You must take necessary precautions/measures before buying or using their services.
How many reviews are submitted by Roundpoint Mortgage Company’s consumers?
There is/are 29 review(s) posted about Roundpoint Mortgage Company and it indicates that the severity of the scam is High.
Where is Roundpoint Mortgage Company located?
Roundpoint Mortgage Company is located at 5032 Parkway Plaza Blvd, Charlotte, NC 28217, USA. You can contact Roundpoint Mortgage Company by dialing (866) 559-9846 or visit their website roundpointmortgage.com before filing a lawsuit. We are no way affiliated with better business bureau or yelp reviews platform.
How much monetary loss is incurred by Roundpoint Mortgage Company’s customers?
According to the report(s), US $3658 was the total loss incurred by Roundpoint Mortgage Company’s customers.
The reviews, complaints and scams about Roundpoint Mortgage Company are deliberately written by anonymous. We, at Dirty Scam are not liable for the content written about Roundpoint Mortgage Company. If you have any issue with Roundpoint Mortgage Company incident report, Please contact the author of this complaint directly, as we are not obligated to remove the complaint.

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29 reviews on Roundpoint Mortgage Company

  1. Eric Hicks

    Avoid this company

    The representative taking my call today is extremely rude and has had me on a hold for 25+ minutes??????????? As the time increases, i will post reviews towards all locations across the country and on yelp in the same manner.

    My account has been locked over a year and every time promises are made to unlock it, they are NEVER followed up on. I was “forced” to use this lender as the previous service sold my mortgage to Round point, previous lender was no better,

    but at least i was able to log into my portal and was not locked out every time i tried to access it. In my line of work i have over 50 revolving passwords so its not like i forget them, its the portal that chooses not to recognize them.

  2. Joe Root

    I'm refinancing and am warning you to look elsewhere.

    with three different ones over the years. This is by far, the most INCOMPETENT mortgage company. I closed on my townhouse 18 months ago, and my payment has increased $347!!! a month since the amount I signed on the dotted line at closing, and here is why.

    They said they overestimated my taxes at closing and issued a reimbursement and decreased my mortgage payment to show the adjustment. Six months later, I received a letter stating they were right in the first place and I now owned them $1,900 for escrow deficit, and my mortgage payment was increasing $311.

    Then six months later, I received a letter that they had not considered my homeowners insurance for the past year, and I owed a years worth of homeowners, plus a years worth in escrow. I just received a letter last week, that starting May 1st, my mortgage is going up an additional $27 for “escrow deficit”.

    I feel their job is to accurately figure out my monthly payment. It’s not rocket science, and I can’t be their only loan! How many people can afford their mortgage payment going up $347 a month? I’m refinancing and am warning you to look elsewhere.

  3. Larry Martinez

    I agree that they are incompetent.

    I agree that they are incompetent. They screwed up our escrow in every way possible. No such thing as customer service.

  4. Steven D

    In my mind they should be investigated for fraud.

    Roundpoint bought the loan on a rental property I purchased. I had a loss covered by insurance. The initial check from the insurance company was over $10K so Roundpoint had to be listed as a joint signer on the check.

    Roundpoint signed the check, put it in the bank and never contacted me about requirements to get the money back. I filled out all the paperwork shown on their loss schedules, but they didn’t send a check and didn’t contact me about deficiencies.

    I called the customer service line. After a hour’s hold, they answered and sent me to the Loss Department (which doesn’t have a direct line, so you can never call them back directly). The Loss Department said I needed to have the documents notarized.

    I got them notarized and emailed them. RPM said I would get an email confirmation that they got the documents. I didn’t.

    I called again. After another 45 minute wait the Loss Dept said I needed a statement from the contractor that he would do it for the insurance amount. I thought that was already covered in the documents he signed and said he wouldn’t put a lien on the house for the work done.

    Meantime, my insurance check has been cashed and is in RPM’s account for 2 months. RPM never calls or emails to say what needs to be done. The CSR’s say that it gets so busy their phones are tied up and they can’t call out.

    They don’t say why they don’t email. I will never agree to let a closing mortgagor sell another one of my mortgages to RPM. In my mind they should be investigated for fraud.

  5. Cathy Robinson

    their customer service rep said the refund will go to me.

    I received an email from my homeowners insurance that my policy faces cancellation because they have not received payment. Policy end date was . I called insurance company on 3/13 and they said they sent the policy to Roundpoint on. The woman called Roundpoint and waited on hold for 30 minutes, no answer. She re-faxed the policy.

    I used Roundpoint’s Secure message system to inquire (3/13) and received an auto confirmation. On 3/15, I tried to access the Secure message system and it was gone! Used their chat and talked to Angeline. She assured me that there is no problem that they had until 3/29 to pay it! On 3/16 RPM issued payment (on 3/21 still not yet received).

    On3/12 RPM sends us a letter saying they were purchase insurance for us because our insurance has expired! Another chat on 3/20 to Magdalene. She said payment went out on 3/16 and that the insurance company goes by the date it’s postmarked! And that it will be OK next year when it has to be paid again!

    No way I am going to trust these Bozos again! (BTW, they were late with the first property tax payment after they received my mortgage). Contacted insurance company on 3/21 no payment, so I paid, their customer service rep said the refund will go to me.

  6. Quenie Clark

    I would give it to this company.

    I refinanced my home many times and been with different lenders and mortgage servicing company, but Roundpoint Mortgage Company is the worse of the worse! If there’s a zero star, I would give it to this company. I supposed to receive my escrow refund a month ago, but until now I still don’t have it!

    I called every week to check the status and every time I called the customer service gives me round around and playing games w/ me, pretending it has been escalated to their manager and it’s in the process of sending me my money. Well, it’s been a month now and still not signs and no idea where about is my escrow refund, it’s my money and I don’t know why Roundpoint Mortgage Company wants to keep it!

    I paid my mortgage ahead of time and when it’s time to return “my money”, this company won’t give me my money back!

  7. Dave Lewis

    Unfortunately

    Roundpoint Mortgage Servicing Corporation is AWFUL! I’ve had 15+ mortgages in my life and never had a problem with servicing until my current mortgage servicing was transferred to Roundpoint (“RP”). Nothing but troubles since. Several times over the past 4 years I’ve received notices from my insurance company that they were cancelling my policy due to non-payment.

    I then have to find out why RP hasn’t paid the premium – there is always enough $$$ in escrow – RP always has some excuse. Tonight I spend over 30 minutes online and then on the phone with RP – turns out they paid my premium after it was due!!! Totally unacceptable!

    Unfortunately, consumers can not choose who service their mortgage – only choice is to refinance the mortgage (at great expense) and ‘hope’ that you get a good servicing company.

  8. Brie Lee

    I never understood why people made reviews about mortgage companies until now.

    I’m literally on hold for the third time over 30 minutes trying to resolve an issue that is their fault. My flood insurance company tried contacting them to get the escrow payment for the updated flood insurance, and either couldn’t get a hold of them or they were told they don’t hold my mortgage anymore… which they do.

    I sent 2 messages as well, and the last one they responded to saying they were working to resolve the issue with my flood insurance, and then I received an letter from Roundpoint about my flood insurance not being up to date… which is what I’ve been desperately been trying to resolve!

    On hold for 37 minutes now. And then I tried their chat feature, and that wasn’t working either. I never understood why people made reviews about mortgage companies until now.

  9. Brie Rodriguez

    I never understood why people made reviews about mortgage companies until now.

    I’m literally on hold for the third time over 30 minutes trying to resolve an issue that is their fault. My flood insurance company tried contacting them to get the escrow payment for the updated flood insurance, and either couldn’t get a hold of them or they were told they don’t hold my mortgage anymore… which they do.

    I sent 2 messages as well, and the last one they responded to saying they were working to resolve the issue with my flood insurance, and then I received an letter from Roundpoint about my flood insurance not being up to date… which is what I’ve been desperately been trying to resolve!

    On hold for 37 minutes now. And then I tried their chat feature, and that wasn’t working either. I never understood why people made reviews about mortgage companies until now.

Reviews:29
Reported Loss :3658 $
Severity of Scam :High
Reported by : Anonymous
Views :