Ross & Associates

Bad Customer Service

I made an appointment over the phone and when I arrived, there address is incorrectly listed so I was a bit lost, I finally found the Ross & Associates and they were not there.

I waited for 10 more minutes and they finally arrived, followed by two other customers one of which had the same appointment time as myself with a written confirmation of his appointment and the receptionist said she didn’t have him down and he would have to come back next week.

Rodney came out and tried to make it right for him but was openly displeased and it felt a bit unprofessional.

I then got to sit down and talk about an old tax issues that I needed help with, he didn’t close the door despite other people only a few feet away who could hear everything.

His secretary then came barging in and cut me off mid-sentence without so much as an “excuse me”.

The entire process with them was just like that.

I will say that what I needed was completed in the time frame that was promised, although with my incorrect contact information listed.

The price was just fine and they are local but everything felt hard and a bit messy and from everything I witnessed with other clients, the receptionist has bad customer service skills and makes it hard to be a repeat client.

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Ross & Associates reviews are no way affiliated with yelp & reddit. Their business is located at 120 S Baldwin Ave, Sierra Madre, CA 91024, USA. Ross & Associates could be contacted by dialing (626) 357-9703 or logging on their website Ross & Associates business page on Dirty Scam received 1 consumers reviews/complaints, page views and 6433$ of monetary losses. The most of the users reported the severity of the scam is High.
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1 review on Ross & Associates

  1. I guess one could say hell has no fury like a salesmen scorned.

    This is not a review it is in response to a review that was written by Kevin S.
    The truth is that Kevin was not seeking professional services but rather he was here to sell our company on sponsoring a Golf tournament which we had no interest.

    Kevin S you should be ashamed of yourself for trying to pass yourself off as a new client seeking services when in fact, you know this was not the case. I guess one could say hell has no fury like a salesmen scorned.

South Baldwin Avenue 120
Sierra Madre 91024 CA US
Get directions
Reported Loss :6433 $
Severity of Scam :High
Reported by : Anonymous
Views :